Suddenly after 16 years Quickbooks payments/merchant services notification emails just stopped arriving

It's crucial to ensure you receive payment notifications promptly to process customer orders without delay, l00semarble. Your determination to find a solution is admirable. I'm sure that we'll be able to resolve this issue via QuickBooks Payments.

I discovered that there's an ongoing investigation into the issue of not receiving email notifications when a customer makes a payment. While we cannot provide a specific timeline for the fix, please rest assured that our team is working to resolve the issue by investigating its cause and identifying a solution.

With that, I recommend contacting our QuickBooks Payments support team to follow up on the status.

1. Sign in to your QuickBooks Online account.
2. Click the Help button.
3. In the QuickBooks Assistance chat box, select Talk to a Human or tap the Contact Us button at the bottom.
4. Type in your reason from the What can we help you with? Box and click Continue.
5. Choose a way to connect with us: Chat with us, Get a Callback, or call our support line directly by getting our Phone number.

After completing the task, I suggest checking your email frequently. Remember to look in your spam or junk folder to locate them.

To learn the best time to call our support team, tap the link for the full details: Contact Payments Support.

Moreover, here are some QuickBooks Payments-related articles you might consider bookmarking for additional reference materials:

• Find Out When QuickBooks Payments Deposits Customer Payments
• Recording QuickBooks Payments Bank Deposits FAQs

Your understanding is much appreciated as we work towards a solution. If you have questions regarding your invoice emails in QuickBooks Payments, please add them here for assistance.

THere was a major update that came through today for our 2024 Premier edition.  Any chance this is going to solve the problem with teh emails no longer being sent?

Fixing this issue with the notification emails is our top priority, @l00semarble.

Let me address your concern about sorting this issue out and getting back to business seamlessly.

Beforehand, I'd like to ask what specific update you are referring to for the QuickBooks Desktop (QBDT) 2024 Premier edition. Additional information can help us get on the same page.

Regardless of the updates, those are only product enhancements and not a resolution for the ongoing investigation into the issue you've encountered.

As provided by my colleague ChristineJoieR above, you can contact our Customer Team Support so our representatives can add you to the list of affected users and be able to notify you once there's already a resolution.

Learn what’s new in QuickBooks Desktop 2024 and QuickBooks Desktop Enterprise 24.0 by visiting this article: What’s new in QuickBooks Desktop 2024.

You can always rely on us in the Community space for additional assistance managing customer payments. We're here to help you whenever you need it.

I have spent over 2 hours on the phone with QuickBooks 3 times (each time a different solution was offered, each time the solution failed).  I still do not have the "Payment has been received" email going to our AR email.  This is so frustrating!  How can they not have this figured out, what business wants these emails to go to the company owner and not Accounts Receivable?  

They have managed to move the batch emails to our AR email, but the ones needed the "Payment has been received" they can't seem to move over to the email.  Doesn't evey customer they have need this?

QuickBooks, please come up with a solutution!

We use QuickBooks Desktop.

I can see how challenging this has been, and I appreciate your dedication to resolving this. I'm here to provide additional details regarding this issue.

Please know that we have escalated this matter to our Next Level Help team for a thorough review. They are equipped to handle complex issues and will diligently work toward a resolution. You can expect them to reach out to you within the next 1-2 days to provide updates and further instructions on how we can resolve this issue effectively.

Additionally, you can check out this article to learn how to personalize and design sales forms: Use and customize form templates.

Your satisfaction and continued trust in our services are our top priority. Keep me posted if you have further QuickBooks-related concerns. The Community is always here to support you.