It's crucial to ensure you receive payment notifications promptly to process customer orders without delay, l00semarble. Your determination to find a solution is admirable. I'm sure that we'll be able to resolve this issue via QuickBooks Payments.
I discovered that there's an ongoing investigation into the issue of not receiving email notifications when a customer makes a payment. While we cannot provide a specific timeline for the fix, please rest assured that our team is working to resolve the issue by investigating its cause and identifying a solution.
With that, I recommend contacting our QuickBooks Payments support team to follow up on the status.
- Sign in to your QuickBooks Online account.
- Click the Help button.
- In the QuickBooks Assistance chat box, select Talk to a Human or tap the Contact Us button at the bottom.
- Type in your reason from the What can we help you with? Box and click Continue.
- Choose a way to connect with us: Chat with us, Get a Callback, or call our support line directly by getting our Phone number.
After completing the task, I suggest checking your email frequently. Remember to look in your spam or junk folder to locate them.
To learn the best time to call our support team, tap the link for the full details: Contact Payments Support.
Moreover, here are some QuickBooks Payments-related articles you might consider bookmarking for additional reference materials:
Your understanding is much appreciated as we work towards a solution. If you have questions regarding your invoice emails in QuickBooks Payments, please add them here for assistance.
