That's the same response I received. My check runs are equal in size. The update also has some checks debiting and crediting the account upon entry, so I have to delete the entire entry and re-enter it. This is just the newest technical issue since the updating started.  Thank you for the update I'm going to try and escalate the complaint today. 

I was asking my accountant if he thought the desktop version would possibly not have this issue rather than using the "Online" version. His main thought was that there is so much on the desktop version that I don't need and that I might get overwhelmed with the difference. It can't be more overwhelming than this!

I use Quickbooks for 4 companies and I cannot edit each check before printing.  This is absolutely ridiculous! 

Same- Just a heads up, if you go in and delete the vendor information as QB has suggested and save it, but don't print immediately the correction is a complete waste of time as QB reverts back to it's original format. I just tried it on a single check print and it still double printed after I had made the correction, verified it etc. Basically, it was a complete waste of time because I didn't print the check immediately. 

INV-92186 was closed but Intuit agrees that the issue continues.

Can we have the 'Solved" flag removed from this thread?

Hello BB_CT,

Thank you for joining us here in this space. Allow me to chime in and clarify things about QuickBooks Community.

Usually, the original poster of the question or co-users in the thread are the ones who mark a post as the accepted solution. To answer your question, yes, it's possible to have a post tagged as an accepted solution removed.

We have dedicated moderators in the Community who verify accepted solutions on our website. They'll verify the posts, including this thread, and ensure the solution is valid. We appreciate you for bringing this up in this space.

We've also compiled tips and guides for users in the QuickBooks Community about setting up the profile, posting questions, and navigating the website. For more details, check out this link: Getting Started in QB Community.

Keep me posted if you have additional concerns or questions about the Community or QuickBooks. We'll be sure to help. Have a great day ahead.

In our system, "Name to print on checks" if often different from "Vendor display name", and it is the first, not the second, that is being added twice. 

In our system, "Name to print on checks" if often different from "Vendor display name", and it is the first, not the second, that is being added twice. 

This is trash.  We spend all this money to use Quickbooks and the checks look like a child put it together.  Nothing I do changes it or stops it from auto generating on the check.  And for some of the checks, the names double up so much that the check doesn't include the mailing address.  Your staff should have fixed this by now.  I don't want a response saying to reach out to customer service because this shouldn't be an issue in the first place.  Half of Quickbooks is issuing checks and you can't even get that right.  Fix it.  NOW!

I just spent nearly 2 hours chatting w support.

I learned that the 2 previous support techs who told me they attached my case to this issue lied. If/when it is fixed I will not be notified. I have wasted 10+ hours with support just trying to find out if anyone is actually working on it. 

The only new information I got today is that there are 40+ cases attached to this issue, but they can't attach mine because this issue was closed 2 weeks ago. Grrrrr....

Could this be any more ridiculous! I am seriously considering switching to another company although it will be a hard sell to my accountant! 

Does anybody know if switching to having the disk downloaded onto my hard drive would make a difference, instead of using the online version? No body at QuickBooks seems to know the answer to that question.

Thanks for you update  BB_CT!

I contacted the tech support today to follow up on the issue. The ticket about duplicate names that was opened on 8/30/23 by me is not closed. According to the technician I chatted with, there is still ongoing investigation on this issue. They promised to send me updates via email. 

I will keep you all posted.

After a two and a half hour tech. support call yesterday, I got a call from Quickbooks saying that this is a known issue at Quickbooks and they are working to resolve it.  They have no timeline as to when it will be resolved.  I can understand that, but there needs to be better communication at Quickbooks so that your people aren't saying this is not a systemwide issue, or that it has been resolved.

The customer solutions team does not understand this issue is happening to multiple people across the board. Also that it is not a by vendor problem that it is happening to all vendors in the company's vendor directory. Suggesting that i remove vendor names from my vendor accounts to "resolve the issue" is not a solution.

We hear you, @LCCWNy. Your experience printing your vendor checks with duplicate names of your vendors wasn't easy. I know that this has been challenging on your end. Let me share insights about this issue.

The investigation (INV-921860) about printing or viewing pdf of vendor checks with duplicated names is marked as closed and resolved. In the meantime, to confirm if this issue is happening, I recommend printing checks using the QuickBooks Online test account. You can click this link to log in: https://qbo.intuit.com/redir/testdrive.

If you're experiencing the same issue, I recommend logging in to a private browser to identify if this is a browser-related concern. Here are the shortcut keys for these browsers:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Microsoft Edge: press Ctrl + Shift + N
• Safari: press Command + Shift + N

Then, print your vendor checks. If this works, clear the cache of your regular browser to remove accumulated data. Please note that you have a choice to not include the Password and other sign-in data in the Advanced section when clearing the cache. It might be you're used to logging into your account without typing your passwords.

If the issue persists, you can use another supported browser or device. It might be that the current one you're using has a temporary issue with the program.

After performing the steps above, if the vendor names still print in duplicates, we recommend contacting QBO Live Support to further assist you in navigating the root cause of this issue.

We'll also share these articles to help you set up your print settings correctly, and modify your checks:

• Configure your print settings for printing checks in QuickBooks Online.
• Create, modify, and print checks.

Your presence here is deeply appreciated, @LCCWNy. Please come back if you have additional questions. We'll be willing to lend a hand. Keep safe always.

If that link was supposed to go to a test database, it did not, it went back to our own, and the problem happened again. I tried InPrivate browsing and it still occurs. I tried Chrome and it happened a third time. Clearing the cache and deleting all Intuit cookies didn't help, it happened a fourth time. All this was done before - when on the phone with QBO Live Support. They observed this using Glance, captured a screen print, and said they'd contact me. I do about 20 bill-payments a week, edit each one from the Preview and Print list to get rid of the extra names.

It seems to me that only vendor bill-payments have this problem. If I create a check directly, or issue a customer refund, the names are not doubled. And a bill-payment with a name but no address is also OK. 

I agree with SF Julie! I don't think a ticket should be closed until all clients issued have been addressed and clearly there are plenty of us out here who are still having this issue!

This is beyond frustrating.

I wasted 2 hours chatting and speaking with QB Support. I had previously been told my ticket was attached to an ongoing investigation and that I would be notified. I have since learned that was not true. The person who told me that then promised to to add me and I even received a notice of escalation from a 'Supervisor' that night. I called yesterday and was told that none of that actually happened. I have to keep calling/chatting because QB closed the INV and cannot add to that record. This is ridiculous. Every time I engage QB they want me to clear my cache and share my screen. No! This is a known issue for more than a month! Why can't they fix this or at least stop lying to me?

I agree I have also had the same issue and wasted the same amount of time. I also did as advise while on the phone with "support" and it did correct the issue. I was supposed to received an email about this issue being addressed as well as others that have arisen since QB started updating the system and have to this day received nothing! I share in this frustration and to mark it closed is unacceptable. 

Bryan,

Thanks for trying.  I did use a private browser during my 2.5 hour tech. support call.  I took your advice and tried clearing my cache, and then switching from Chrome to Edge to process test transactions.  The problem is still not resolved.  Also we have printed checks from 3 different computers with the same results.  I still believe this is a system-wide software issue.

We have decided to use the Vendor Contact List Report to create address labels, until this issue is resolved.  It is a waste of our time, but not as much as editing every check during the check-writing process, and with less risk of errors.

Larry

Larry

SOLVED - I cleared my cache and cookies checks are printing correctly again. I was having the issue around 10 hours ago. So they either fixed it overnight or the cache and cookies clearing worked.

Got a message from QB that the issue of duplicate vendor names resolved. Printed my weekly checks today and it is true, no vendor names repeated on the address portion of the check! 

I printed checks this morning and the double vendor name print was gone and they are printing normal again. None of the other issue's I have opened tickets for are fixed but this one is. Have you had any luck? 

I just did a test transaction, and the issue seems to be resolved.  The address printed correctly.