Suddenly all vendor names printed twice on all checks this week's checks run.

I'll help you get rid of the duplicate vendor name when printing your checks, @Galina4.

QuickBooks Online (QBO) uses the vendor's name in the address section of your checks. Thus, you're seeing duplicate names when printing them.

As a workaround, you'll want to add a period (.) in the Mailing address box. This way, the system won't auto-populate the second vendor's name.

1. Open the Expenses menu and select the Vendors tab.
2. Locate the check transactions you want to print.
3. Click on View/Edit in the Action column.
4. On the Mailing address section, delete any information printed and enter a period.
5. Once done, click on Save and close.

See the snapshot below for visual guidance:

Once done, you can now print your checks as you normally do. Also, you can run the Check Detail report to get a glimpse of all the checks you've created. To achieve this, navigate through the Reports menu and refer to the Expenses and Vendors section.

I'm still willing to answer other queries you may have about printing checks in QuickBooks. Just add the details below and I'll take care of them for you.

Thank you Mich_S for your fast reply. 

I do understand how I can fix it, but it will take me a long time to do it this way. Is there a way to fix it as a batch? And why did it happen in the first place? QB was not duplicating names on the address of checks before now. 

Hello there, Galina4! We hear your sentiments and understand runtime problems are time-consuming and can affect your business activities. Allow me to provide you with details about printing checks in QuickBooks Online.

We've received reports about the duplicates of the vendor's name when printing or viewing PDF checks. We recommend contacting our Support Team to be included in the list of affected users. We're unable to provide an exact timeline for the resolution of this matter, but rest assured that our engineers are diligently working to address the problem. Please know that we will keep you informed via email.

To contact support:

1. Sign in to your QuickBooks Online company. 
2. Select Help (?).
3. Click either tab to get started: Assistant or Talk to human.
4. Search Contact Us,  then Start a chat with a support expert.

Additionally, you may manage your checks moving forward with the aid of the following articles.

• Configure your print settings for printing checks in QuickBooks Online
• Print a check in QuickBooks Online
• Create and record checks in QuickBooks Online

Thank you for always getting back to the Community space. We appreciate it. Please know that the Community team is available 24/7, and we are looking forward to assisting you. Have a prosperous year, Galina4!

When I tried this, while the vendor name did not populate a second time, I got a period that shows in an address line - that almost looks worse that the vendor name twice.  I don't consider this a fix for the problem.  It seems crazy that Quickbooks can't fix a simple problem like this?!!  

Did you ever figure out why this happened and a better fix?  It did the same thing to me today when I wrote checks.  It has never done this before.  Is their solution to edit every single vendor I have loaded into the software when I write them a check??

That is the only fix I have seen QBO come up with - it's problematic and looks odd, I think!  Hopefully, they troubleshoot this and get it fixed soon!

No solution to this problem yet.

This week's batch of checks went out with duplicate names again.

Their IT team promised to keep me posted, but no word from them so far.

I'll wait to the end of this week and then ask my accountant for help, as she can to things in batches. Hope she can help me to fix it.

Not sure if this helps much, and yes this is a lame temp fix, but I went into the Vendor's name and removed the Firstname & LastName and put that in the "Company Name" field.  The check then printed with only one name on the check.

Please keep me posted if you find a fix for this. I print approximately 50 checks at one time each week and this has been driving me crazy!

I see the inconvenience of printing 50 checks each week with the duplicate names of your vendors, @cflynn. It is time-consuming and energy waste to go back all over again. Let me share an update of the report and direct you to our representatives.

The investigation (INV-92186) report mentioned above has been closed. Since the vendor names are still doubled on the checks you generated, I recommend contacting our Support Team again. They can help you sort out this matter quickly. I'll show you how:

1. Go to the Help icon and choose Search.
2. Click the Contact Us button and enter your concern.
3. Press Continue.

Please note our operating hours so you can contact us timely. For other ways to reach us, refer to this article: QuickBooks Online Support.

If there's a need to review the print setup and align your printer settings, visit this guide: Configure your print settings for printing checks in QuickBooks Online.

The support team will provide more troubleshooting solutions to help address this issue. If you need more assistance managing vendors, add them below. Take care.

@cflynn: Unfortunately I could no find a solution to this problem. My accountant tried to help, removing Company Name for all vendors, leaving Vendor Display Name and Name To Print on Checks, and that didn't make the duplicate line disappear. The only thing left to do is to open each payment and physically erase the vendor name from the address line? Which is impossible, I do not have time to do this every week.

As JamaicaA mentioned they closed my ticket. Does it mean the tech team stopped working on this problem? Nobody followed up on the issue with me.

I see how troublesome it is for you to manually erase duplicate payments and the vendor's name, @Galina4. 

Allow me to share an update regarding this issue. The Product Engineering team have determined a solution and have rolled out a fix. Since you're still experiencing this printing issue, let's contact our support so they can assist you in fixing this. We can follow the steps from JamaicaA to reach them.

If you need help with your issues in QuickBooks Online, you can also read this article: QuickBooks Online Support.

Do you need help verifying your expenses and sales? You can read this article as a guide: Run reports in QuickBooks Online.

If you have other questions, you can always get back to us in the Community. I'm always ready to help.

This is two weeks in a row this has also happened to my checks.  It would seem to me Quickbooks has an issue they created all of sudden...and they need to do an update to fix it.   I resolved my issue by deleting the company name in the window while paying the bills...but I don't want to have to fix this every time going forward.    Is there going to be an update to fix this "glitch" ... I'm calling it. 

Removing the vendor's name on the address portion of the check is another workaround to avoid double printing, @Kathi-Blair.
 

Let me share an update regarding the issue. The investigation report INV-92186 report that was mentioned above has been closed. Considering that you’re still experiencing the printing issue, let’s contact our QuickBooks Online Support so they can assist you further and get the issue fixed.
 

If you want to filter specific accounts or customers in your reports, you can check this article: Customize reports in QuickBooks Online
 

Please let me know if you have more questions about the feature or other concerns by leaving a comment below. Have a good day.

What about contacting and talking to a human when you work a full time job and do you own business during the weekend. I can't get anyone to help me nor when I do say up late and the last few time they can't even get into my computer to help me and they cant help me navigate the computer to make it open so they can use Glance. I look like an idiot printing these checks and 2 or 4 duplicate names are shown on a check. Not to mention if I need to mail one of those checks and you cant see the zip code because the names are take up the space! Never should have upgraded like they pretty much forced upon from desktop never had a problem there till now with this online version.

VERY FUSTERATED!!!

I understand your frustration and want to make sure this will be taken care of, JGF TRUCKIONG.

I can see that my colleague has already mentioned that the duplicate-name issue has been resolved. Therefore, I recommend clearing your browser's cache to get  fresh data from Intuit servers. This will replace any cached files that may be causing the duplicate names to appear on checks. Please refer to this article: Clear cache and cookies to fix issues when using QuickBooks Online.

If you need more help, please don't hesitate to go back to this thread. Take care and have a good one!

I have been chatting with QB support for over an hour and have made no progress.

How can Intuit say this issue has been fixed when the problem has not gone away?

Mine is doing the same thing! The duplicate information takes up so much space that the city, state and zip code doesn't show up. I just did a check run and wasted a lot of checks!!! Any solution yet? AND.... I have to double click on almost everything in Quickbooks for it to open. Ridiculous!!

Mine is now doing the same thing along with a slew of other technical random new glitches. I sat on the phone with "technical support" twice to get absolutely know where and the issues are just getting worse and multiplying. Did you have any luck getting the check issue resolved at least?

No, I have also spent over a half hour on the phone with support twice and they don't even seem to understand what I am talking about. I even shared my screen with the technician, and I finally gave up.

The checks still look stupid, but I did remove the First and last name and the company name but the company name still shows up twice but at least the address shows now. As long as I have the "Name to print on checks" correct then it just shows up twice.

If anyone finds an answer, please let me know. I have been printing our checks the exact same way for over five years, so I take offense when Intuit support implies, I'm doing something wrong! And no clearing "my cache" does nothing for this issue!

No luck yet. It sounds like we need more people to open tickets referencing  INV-92186 to get them to prioritize it.

I was promised a follow up yesterday but have not heard.

So, I just spent another 45 minutes on the phone with Support and basically the best they can come up with is for me to adjust each check right before I print it. I print at least 50 checks at a time each week and asked why they cannot undo their "update" that caused the problem in the first place. Her only suggestion was to explain my problem in the feedback tab for the engineers to see!

I give up!!

I'm looking for a different platform to use.  I've always loved Quickbooks but lately it just has so many issues and I waste so much time trying to fix it. I could be using that time being productive!  I now hate Quickbooks!