An agent confided in me that in fact, there is no physical, actual "Risk Department", rather, it's an outdated, overloaded algorithm designed to analyze potential risk categories for transaction patterns, and then withhold funds without cause or explanation, for nearly up up to a year - no explanation or resolve - the customer is expendable and disposable to this family of companies and products.
I am personally at a loss of under 10K, but we're approaching 90 days since they took my client's money, and refuse to release or return it. My vendors needed to be paid. The irony is Intuit has already charged their processing fees, and is now earning interest on both the withheld amounts, and their vig from the transaction fees. This cannot be legal.
I suspect a class action suit is in the works looming large.
One VERY dissatisfied customer.
