Unable to access my merchant center. Unable to download 1099-K. merchantcenter.ptcfe.intuit.com times out whenever I try to access it, this problem started 3/4/2024.

I understand that you have been facing difficulties while trying to access your Merchant Service Account to download your 1099-K, @paseolati, and I'm here to help you with that.

QuickBooks Payments is an added feature that enables you to connect or automatically import your transactions when you use QuickBooks software such as QuickBooks Online or QuickBooks Desktop. It has its own portal, called the Merchant Service Center, where you can keep track of your QuickBooks Payments data.

To start with, could you please let me know if you are encountering any specific error while attempting to log in to your Merchant Service Center? Any details you provide will be helpful in identifying the root cause of the issue.

In the meantime, when QuickBooks exhibits unusual behavior, it may be due to browser-related issues. Use basic troubleshooting procedures to resolve the problem.

Log in to Merchant Service Center and using a private browsing window. The keyboard shortcuts are as follows:

• Safari: Command + Shift + N
• Google Chrome: CTRL + Shift + N
• Mozilla Firefox or Microsoft Edge: CTRL + Sh
   

If the method mentioned earlier works well, you may switch back to your usual browser and then proceed to clear your browsing history.  Furthermore, we suggest you try using another supported browser, as the current version of QuickBooks you're using might be experiencing a temporary malfunction.

If you're still experiencing issues, please refer to our troubleshooting guide and articles on managing your QuickBooks Payments account:

• Recover your Intuit Account if you can’t sign in
• Access and manage your QuickBooks Payments account

I'll be monitoring this conversation closely and I'd like to know how you get on after trying the steps, as I want to ensure this is resolved for you. Please reply to this post and I will respond promptly once I have the additional information.

I always REALLY appreciate getting a canned response.

I have tried with both Chrome and Edge to access the Merchant Page and received the same timeout error, it is taking too longer for YOUR site to respond.

This was not a problem less than a week ago when I accessed the same page with absolutely no problem to change the deposit bank account.

I simply need hard copy of my 1099-K. How about you guys MAIL me a copy like was done last year?

I really appreciate your canned response. The same thing EVERY tech support tells me.

I still get the same timeout error regardless of cache capacity, or browser Chrome or Edge. And no I'm not installing another browser. The merchant page worked fine last week when I changed the deposit account.

You charge me more for my service and can't be bothered to mail me my 1099-K this year. How about you repeat last years performance and MAIL me a hardcopy this year, just like last year.

I understand how important it is for you to have the 1099-K hardcopy, @paseolati. Let's work on this together, and I'll route you to the appropriate support.

We recommend contacting our Merchant Services Support Team. This way, you may let them know that you've wanted to be mailed with 1099-K hardcopies and encountered an error by doing so. 

Here's the link to how we can get in touch and help with Payments concerns: Contact Payments Support.

Additionally, here are some articles that tackle topics about the 1099-K form and how we generate it:

• How Intuit generates Form 1099-K
• Tax Compliance for Payment Processing Accounts

Please don't hesitate to reply to this thread should you need additional assistance managing your 1099-K and any QuickBooks-related concerns. Keep safe.