Hello there, CSMAcct21.
I'm sorry to hear about the trouble you're experiencing with Quickbooks. It sounds frustrating to be unable to delete an old invoice that shouldn't even exist. The error message you're receiving is certainly not helping the situation. Let's run some troubleshooting steps together so you can carry out the task seamlessly.
To begin, run the Verify and Rebuild Data Utilities. The former tool will look for potential problems within the file, such as data corruption or inconsistencies. The latter is used to resolve data integrity issues identified during the verification process.
Here's how to launch the utility:
- Go to the File menu at the top to choose Utilities and Rebuild Data.
- Click OK to create a backup of the company file and press Save to keep the copy.
- Tap the OK button once the Rebuild is completed.
- Then, go back to the File menu to choose Utilities and Verify Data.
- If it finds an issue, click Rebuild or OK to continue using the company file.
If the issue persists, perform the recommended steps in this article: Fix data damage on your QuickBooks Desktop company file.
Next, open the invoice you're trying to delete. If you continue to get the same error, download and install the QuickBooks Tool Hub. For detailed instructions, refer to this article: Fix issues when QuickBooks has stopped working.
I've included some resources below that contain topics on how to manage customer and vendor-related transactions and activities. The articles are grouped accordingly so users can find the resource on time:
In the event you come across any errors or issues in QuickBooks Desktop (QBDT) in the future, the following link outlines the complete steps on how to fix them:
Reach out to me again if you still need further assistance deleting an invoice, bill, and other transactions. I'm always here to help you in any way I can, CSMAcct21. Enjoy your day ahead.
