cancel
Showing results for 
Search instead for 
Did you mean: 
Pisicu
Level 1

Unapply a Credit Memo from an Invoice.

Please, help!

I applied a credit memo to an invoice in error. I want to remove that memo. I found on internet these steps:

  1. Find and open the credit memo in your Quickbooks account.
  2. Display the history associated with the credit memo by pressing Ctrl + H (shortcut command for history).
  3. Double-click the invoice on which the credit was applied.
  4. Click the Apply Credits button.
  5. Clear the current credit selection in the Previously Applied Credits window.

 

(Title has been edited by moderator for clarity)

  1. Click Done on the Apply Credits window.
  2. Click Save & Close on the invoice to remove the credit and save your changes.

But, i cannot find the Apply Credits button. Where is located this button?

 

Thanks,

Pisicu

Solved
Best answer August 14, 2017

Best Answers
qbteachmt
Level 15

Unapply a Credit Memo from an Invoice.

In Desktop, AP credits can be opened and changed to a Bill, at the top, which forces the program to Release the link that applied it. Then, Change it back to a Credit.

 

I attached an image showing the Ribbon for AR and the Icon at the top.

 

 

 

Available Credit.JPG

View solution in original post

13 Comments 13
lynda
Community Champion

Unapply a Credit Memo from an Invoice.

What version of QuickBooks are you using?  If qbo, open the invoice and you will see blue hyperlink to the credit that is applied.  Then you can unapply it by deleting the payment transaction that applied it.

 

or are you using qb desktop?

 

qbteachmt
Level 15

Unapply a Credit Memo from an Invoice.

"Double-click the invoice on which the credit was applied. Click the Apply Credits button."

 

In Desktop, open the Transactions and they have Ribbons = icons at the top. One of which is Credits.

Pisicu
Level 1

Unapply a Credit Memo from an Invoice.

Sorry, I forgot to mention that I use a QB Desktop version. I doubled check and I do not have that feature. Do you know how to remove the credit memo in QB Desktop? 

Thank you.

lynda
Community Champion

Unapply a Credit Memo from an Invoice.

Are you on windows qb or mac qb.  It makes a difference.  What year version?   To unapply the vendor credit, I would click to duplicate it and then delete the original in qb desktop.  Not the greatest way, but it worked for me.

qbteachmt
Level 15

Unapply a Credit Memo from an Invoice.

In Desktop, AP credits can be opened and changed to a Bill, at the top, which forces the program to Release the link that applied it. Then, Change it back to a Credit.

 

I attached an image showing the Ribbon for AR and the Icon at the top.

 

 

 

Available Credit.JPG

View solution in original post

lynda
Community Champion

Unapply a Credit Memo from an Invoice.

What Michelle @qbteachmt said above is what I used to do. It's been a few years since I have worked in desktop. But that is exactly what you should do.
npcc
Level 1

Unapply a Credit Memo from an Invoice.

Is this for online or for desktop. I can not find the "apply credits" button. Please help

Sandy P
Level 2

Unapply a Credit Memo from an Invoice.

My client has QuickBooks for MAC and has wrongly applied some credits to customer invoices.  How do we fix this in MAC?  The only solution I have is to delete the credit memos and then recreate them and apply to the proper invoice but if there is an easier solution such as the one for PC it would be a big help.  PLEASE ANSWER RE:  MAC.

AlcaeusF
Moderator

Unapply a Credit Memo from an Invoice.

Welcome to the Community, @Sandy P.

 

Right now, the only available option is to delete and recreate the credit memo applied to the wrong invoice. In case you need the steps, here's how:

 

  1. Click the Customers tab at the top menu bar.
  2. Select Customer Center.
  3. Choose the customer.
  4. Double-click the credit memo.
  5. Press the Edit tab in the upper-left corner.
  6. Hit Delete Credit Memo.

For future reference, you can make use of the user guides I'm attaching below. It contains detailed instructions on the features available for the product:

 

Reach out to me anytime if you have any other concerns. I’ll be right here ready to help you. Enjoy the rest of the day.

Sandy P
Level 2

Unapply a Credit Memo from an Invoice.

Thank you.  I appreciate your attention.  I wish the Powers that Be at Intuit would get their act together and get the years of history behind QBs Desktop to be available in QBs for MAC.  That program is definitely in need of some attention by Intuit to get it up to the abilities of QBs Desktop.

 

On another topic, has anyone had experience with a QBs Enterprise Desktop issue whereby the client's data keeps getting corrupted and Intuit can't seem to find the problem?  We discovered it has something to do with one of the users, but even though we have used the portable file that Intuit sent back where they said they fixed some things, didn't really fix much of anything I could find, the issues still existed with unmatched invoices, payments, bills, payments, and Purchase Orders, And even after recreating the file, entering all missing data for the period of time Intuit had the file, and removing the user that was causing the problem...still more corruption is occurring.  This is the second time this client has gotten a "fixed" file from Intuit without any fixes to the real issues.  They had to completely start a new file for 1/1/18, and after using for two years file corruption was occurring again.  HELP!!!  I will post this in the appropriate place as well.

IamjuViel
QuickBooks Team

Unapply a Credit Memo from an Invoice.

Repairing your QuickBooks company file is our priority, @Sandy P.

 

When you install QuickBooks into your computer, you’ll see 3 different file types - QBW, QBB and QBA. Usually, it is the working data file (.QBW) that gets damaged and becomes inaccessible. Thus, you’re always asked to create a back-up copy of your company’s file (.QBB). By doing so, you can always restore a clean copy of your company file used it as the working file.

 

Let’s verify and rebuild your data to resolve recurring data damage issues. 

 

1. Update QuickBooks Desktop to the latest release

   a. Open QuickBooks.

   b. On the taskbar at the top, go to QuickBooks.

   c. Select Check for QuickBooks Updates.

   d. If you don’t have the latest release, follow on-screen prompts to install.

2. Verify the integrity of the company file

   a. Click File.

   b. Choose Utilities.

   c. Select Verify Data.  

   d. If a problem is detected:

        i. Go to File.

        ii. Select Utilities. 

        iii. Choose Rebuild Data.

         iv. Run the Verify Data from step 1 one more time.

         v. If it still fails, restore a backup or contact technical support.

 

You can perform the Rebuild Utility Tools for at least 3 times. For more detailed instructions, you can check this article: Fix data damage on your QuickBooks Desktop company file.

 

On the other hand, you can read through these articles to learn more about how to resolve issues on your QuickBooks Desktop company file:

Stay in touch with me if you have other questions. I’m always here to help.

byomtov
Level 3

Unapply a Credit Memo from an Invoice.

I have this same problem on the Mac version.

 

Two points:

 

1. It's ridiculous that I have to delete and re-enter the CM to fix this. Just ridiculous.

 

2. It's equally ridiculous that when I do a search on the issue I get pointed to a solution that doesn't apply to my version at all.

MadelynC
Moderator

Unapply a Credit Memo from an Invoice.

I hear your sentiments, @byomtov.


In QuickBooks for Mac, you'll want to delete and recreate the credit memo to apply it correctly to the transactions. It ensures records are accurate.


You can check this information to create and apply credit memos to an invoice. This contains complete instructions, so the customer's balance will be reduced.


Our QuickBooks Resources Center and Support page are available if you need tips and resources. These sites provide ways to help grow and manage your business. You can select them each and sign up by entering your email address so you’ll get the latest news.


If you still have questions or concerns with managing your invoices, please don’t hesitate to reach out. The Community is always here to help.

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us