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Kmiller13
Level 1

Unauthorized release of funds to a third party

Intuit released over $13,000 to a collections company who made illegal claims regarding a disputed debt. Intuit did not notify me or provide proof the funds were sent to a 3rd party and I was told a week ago by support the funds were released to me directly. The company making claims to my funds have multiple active lawsuits and complaints with bbb about their illegal practices. No one at Intuit can help me and I was told to get a court order for access to the information on where MY money was sent. Has anyone ever successfully handled something like this?

3 Comments 3
Jelayca V
QuickBooks Team

Unauthorized release of funds to a third party

I'll hear you out, Kmiller13

 

We understand that dealing with chargebacks can be a challenging experience, and we want to assure you that we are here to help you throughout the process. We appreciate your patience as we work towards resolving the matter together.

 

It's important to note that when a chargeback is sent to QuickBooks Payments, your account is automatically debited without any prior notification. This is because the debit is processed as soon as the chargeback is received.

 

The card-issuing bank will proceed with the chargeback process and, upon meeting all the requirements, the debit will be passed on to you, the merchant.

 

To avoid any confusion, we would like to remind you that this process is in line with the merchant agreement that you signed or received when you activated your QuickBooks Payments account. 

 

For more details and information, you can refer to this article: Handle chargebacks and retrieval requests for QuickBooks Payments

 

I'll be adding this article for your convenience to help you how to manage your QuickBooks Payments account in the Merchant Service Center: Access and manage your QuickBooks Payments account

 

Keep us posted if you have further questions about funds in QuickBooks. The Community is always available to help. Keep safe. 

Kmiller13
Level 1

Unauthorized release of funds to a third party

This was NOT a chargeback. Intuit sent my money erroneously to a third party debtor with no proof or verification of the validity of the claim. 

Kmiller13
Level 1

Unauthorized release of funds to a third party

But Intuit made sure to withhold their own fees as well as an additional $150 charge. What a scam. 

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