You're doing just fine, suzfox1987. The blue spinning dots means the page is still loading and trying to route you to the desired page such as the activation page of QuickBooks Payments.
When a platform or online program is routed to a different page/link, delays can happen. Here are some reasons it happens:
- intermittent internet connection
- accumulated cache on your regular browser
- server or program issues
If you have already secured a stable internet connection, let's consider the second reason. Cache is a component that is being accumulated as we use our regular browser. It helps the browser load the details we are commonly accessing. However, cache can cause the delay if the browser stores too much of those.
Let's start the troubleshooting by using a private browser. It doesn't store cache like the regular one. Here are the keyboard shortcuts we can use depending on the browser you're using:
- For Firefox, press Ctrl + Shift + P
- For Chrome, press Ctrl + Shift + N
- For Safari, hold down Command + Shift + N
If that works, we can clear the stored cache on your regular browser. Otherwise, we can use a different browser aside from the one you regularly use.
Afterwards, we can now proceed in activating your QuickBooks Payments. You can check out these links for the step by step process and a tutorial video:
Once your application is approved, you are now ready to receive online payments for your sales receipts and invoices. The details to do it in QuickBooks Online are laid out in this article: Receive and process payments in QuickBooks Online with QuickBooks Payments.
Keep me posted if you need additional assistance in activating your QuickBooks Payments. We'll be around to get this working for you.
