URGENT HELP NEEDED: with Voided Transaction

Hi there, JChambreau.
 

Since the void has triggered a refund, I recommend contacting our Payments Live Support team immediately to determine if they can stop or reverse the refund and provide you with the correct solution. They have specialized tools and expertise to handle concerns like this.
 

Here’s how:
 

1. Click the Help menu or the (?) icon in the upper-right corner of QBO.
2. Go to the Assistant tab.
3. Type "contact support" in the chat box and press Enter.
4. Provide a brief description of your concern and click Continue.
5. Choose your preferred option: either Have us call you or Chat.
    

If the refund can no longer be stopped, you will need to wait for it to process and then recreate the voided transaction before re-doing the correct procedure.

Please don't hesitate to leave us a response if you have other questions or concerns.

It is too late for my transaction, unfortunately, but this is the instructions I received this morning.  Why wasn't I given it last night I do not know.    QUICKBOOKS NEEDS TO PUT UP A WARNING BEFORE ISSUING REFUNDS!

To reverse or void the refund:
1. Go to QuickBooks Payments and find the transaction using date, amount, or last 4 digits of the card.
2. Select the Auth Transaction ID (not Capture Transaction ID).
3. Choose Reverse a Transaction or Reverse (Void/Credit).

If you need to enter a refund manually:
1. Create a Refund Receipt in QuickBooks.
2. Use the customer's name and correct payment method.
3. Enter the refund amount as a positive number.
4. Save and close.