I have 4 bills that I entered correctly from the Item Receipts, but now I am needing to pay them and somehow they have been changed. First of all, the vendor name is blank as is the Ref # and the amount due is negative # & uses the freight amount. Then it lists the item, description, etc with the correct amount, but then on the next line under the item amount, there is a minus amount for that item. No one has gone in and done anything unusual to the bills & QB won't let me change any of the bills or delete them. When I try to delete the bill and reenter them, it aborts the program. I don't know what to do.
Thank you for taking the time in explaining what is wrong with the items on your bills. I'll help fix them.
Let's run the QuickBooks utility to determine why the transaction details of your bills from an item receipt are changed. I'll show you how.
A. To Rebuild Data
B. To Verify Data
Here's a link you can read to learn more about the troubleshooting steps: How to Fix Possible Data Damage on your Company File in QuickBooks Desktop?
However, we may need to continue our troubleshooting steps if the tool above didn't perform any changes. Use this link for reference: Run Quick Fix my Program from the QuickBooks Tools Hub.
I'm adding this reference for tips and other methods to use in tracking the money you owe to your vendors: The Vendor Transaction Workflow in QuickBooks Desktop.
Don't hesitate to post a comment below if you have other questions about bills and bill payments in QuickBooks. I'm always around, ready to help. Take care and stay safe!
Thank you for your help. I think that may also be why our payroll has been misbehaving. We were able to fix that, but I did try to rebuild our data and when I went to verify, it aborted. The admin was able to repair that the next day, but I think maybe if we rebuild and verify the data, if that won't fix all of our issues. I will try it. I appreciate your help!
Thanks for getting back with the Community, Cyndi801.
I appreciate that you're going to perform JonpriL's recommended troubleshooting steps. If your Verify/Rebuild utilities don't solve the issue of QuickBooks crashing, you can also try troubleshooting with our QuickBooks Tool Hub.
Please don't hesitate to send a reply if there's any questions or additional information to provide me with. Have a wonderful day!