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9341452551198315
Level 1

Voided by Intuit due to Risk Check

I have an open QuickBooks account and set up a recurring transaction (a sales receipt) to receive payments from my clients. However, the payments keep getting denied even though my clients have tried different payment methods.I've contacted the QuickBooks support team multiple times, and they've created several tickets (referred to as cases), but each time they tell me to wait for 24 to 48 hours. I'm very frustrated and don't want to deal with this anymore. I've also tried setting up invoices, but the payments were denied, with QuickBooks stating they were voided by Intuit due to a risk check. This issue is causing me to lose clients, and I don't know what to do.

Can you suggest any bookkeeping software other than Intuit for recurring payments? If you have any solutions to the problem I'm currently facing, please let me know.

1 Comment 1
IrishNinoJ
QuickBooks Team

Voided by Intuit due to Risk Check

I appreciate your effort in having your payment issue sorted out, and I also recognize the urgency of fixing this so you can get back in working order.

 

I'm well aware that you have contacted our QuickBooks Online Support team. However, I'd still recommend contacting them again for timely updates on your case. They're the best support for handling payment-related concerns and can thoroughly investigate your situation.

 

Furthermore, I recommend exploring the following articles to gain further insights into effectively managing your transactions and payments in QuickBooks Online:

 

 

Let me know if you have any further questions about payments-related concerns. We're here to assist you 24/7.

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