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MiamiSlice
Level 1

Voided Payment Not Returned

I paid my developer through his merchant services ie Quickbooks

online.

I made an overpayment of 56k my developer voided the transaction within minutes. Should never have posted nor left the account. 
it posted through about 75+ calls with my bank BOA and quick books. 
as well as three ways with my developer on with my bank and vice versa. They are in no rush to help. Simply point the finger at everyone but themselves. My bank said very clearly, the money left your account and went to quickbooks bank. 
my developer has asked for a manager over 6 times. The give him a date for them to call him never has happened once. 
To me this is theft, they won’t even talk to me or my developer. This is the craziest thing I’ve ever encountered. I do not feel safe with quickbooks. 

I will take to social media and legal action if not resolved this week. 

since august 17th I’ve been without my $56,000.

if anyone can help me recover my funds immediately, I will compensate greatly. 

5 Comments 5
dreamhomeclub
Level 2

Voided Payment Not Returned

Take legal action. 

MiamiSlice
Level 1

Voided Payment Not Returned

The 30 days is today. 

I hope they return, I understand the banking world, to an extent. 

I would hope they return as I have a very prestigious legal team that manages my trust. 

 

additionally I have 2.4M followers would not be hard to show case the fraudulent handling of customer funds enough to have all the replies of current people that are going through problems with Quickbooks to have a real class action lawsuit.

 

I have nothing but time, I’m understanding to a point, after that point I’m not someone to play with rest assured.

 

 

malbert
Level 1

Voided Payment Not Returned

Having the same issue. Been over 3 weeks and QB is completely non responsive. We will be reaching out to the BBB and also filing legal action immediately.

KayePe
QuickBooks Team

Voided Payment Not Returned

We appreciate you for raising this concern to us, @malbert. Let us route you to our support team again to help you further in resolving this.

 

In light of the current situation, we understand that addressing this concern is essential with the utmost responsibility. We kindly request you to check your email as soon as possible for a response from our dedicated support team. If, for some reason, you have not received any communication from our support team, we strongly advise you to contact us again for a follow-up on this urgent matter. Rest assured, our team is committed to providing you with the best possible assistance to resolve this case.

 

On the other hand, you may also have these articles as a guide if you want to have a refund for your customers in the future:

 

 

Let us know of any additional concerns regarding payments or any QuickBooks-related. The Community space is here 24/7. Keep safe.

Just_me
Level 10

Voided Payment Not Returned

@malbert   There is a FB page that is for a class action lawsuit against Intuit/ QB. 

 

https://www.facebook.com/groups/1324101394966851/discussion/preview

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