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LynneG1
Level 1

We recently switched from QBD to QBO. We use bill.com to pay our bills. Why are the payments not showing as a payment out of our bank account?

 
3 Comments 3
SashaMC
Moderator

We recently switched from QBD to QBO. We use bill.com to pay our bills. Why are the payments not showing as a payment out of our bank account?

Hey LynneG1,

 

Welcome to the QuickBooks Community! Just so I can assist you better, are you referencing the bill payments that converted from QuickBooks Desktop or bill payments that have been recorded after you synced Bill.com with QuickBooks Online?

 

I will be looking out to your response! Simply hit that Reply button below. See you soon! 

LynneG1
Level 1

We recently switched from QBD to QBO. We use bill.com to pay our bills. Why are the payments not showing as a payment out of our bank account?

bill payments that have been recorded after they synced Bill.com with QuickBooks Online

SashaMC
Moderator

We recently switched from QBD to QBO. We use bill.com to pay our bills. Why are the payments not showing as a payment out of our bank account?

Thank you for reaching back out and, in such a timely matter, LynneG1. I want to believe that there might be a disconnect between your Bill.com and QuickBooks Online. Luckily, I found a few articles on Bill.com that explains how to troubleshoot sync issues. 

 

 

 

 

In the event that those articles don't resolve the issue, it would be best to contact the Bill.com's team to see why the payments aren't syncing with QBO.

 

Please let me know if you have any problems still! I will be here to assist you further. Take care

 

 

 

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