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I followed this guide - Handle a rejected or failed bank transfer payment - and created an invoice to record a rejected payment. Now this new invoice is showing a red "Returned" label, with a balance of $0. The amount was already deposited and subsequently deducted from my bank account. What should I do with this invoice? Keep, void, or delete? How do I get rid of the red exclamation mark + warning message? Thanks!
Hello there, @tp.
You don’t need to get rid of the message. QuickBooks normally show the status since this is a returned process.
You can keep it to avoid missing transactions in the future, this will ensure your income and A/R accounts are accurate.
Allow me to share this article that contains financial features and some steps to customize a report: Run reports in QuickBooks Online.
I’ll be here if you need anything else. Have a good one.
Hey there, @tp.
Thanks for the suggestion. We'll be sure to take note of it.
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