If you have any suggestion that you'll want our engineers to consider, I recommend sending your feedback. You can go to the Gear icon and then select Feedback. Enter the feature request, then, click Next.
Let us know if you have further concerns.
This unit is useless to many folks that are using it. The biggest problem I have found, is that it disconnects from my device (iphone, ipad, etc. ) after about a minute. So if you have multiple customers, say, waiting in line to check out, you will spend lots of time turning the unit off and on to get your device to recognize it again, all the while the line of customers is growing. You may get two transactions out of it before it disconnects. This process is very frustrating and QB has answered all of these concerns by telling them that they need to upgrade software, turn stuff on and off, make sure all is charged all the way - none of these solutions address the problem with the disconnect. The smaller unit is a piece of junk for this reason. If it didn't disconnect so often, it would be fine. I am forced to buy the desktop model (I'm sure this was their intent), but if it disconnects the same way, they too will be returned and I will have to go with a different mobile merchant. QB shame on you! QB has always been behind the curve and this attempt is no better.
Thank you for joining us in this thread and elaborating the situation. I have some information to share with you on how to keep the GoPayment card reader form disconnecting.
The card reader settings vary between hundreds of mobile devices available today, which some things impact the ability for the Mobile Payments to connect. To keep you connected, please make sure to log in to GoPayment or QuickBooks Online (QBO) app as an Administrator.
You can view more troubleshooting options in these articles that will help you out:
If you get the same results, I recommend working with one of our experts. They have a specific tool that will them determine what caused that particular behavior. You can also provide the link to this post, so you don't have to repeat your concern.
Here's how to get in contact with them:
This should point you in the right direction. Let me know how it goes after contacting them by leaving a comment below. I want to make sure you're all set with this concern.
My sister-in-law and I are having the SAME issues with our two card readers. We've tried using them connected to our phones (Apple and Android), and iPad, an Android tablet. We have restarted our phones, un-installed and re-installed the Go Payment app. Etc. Etc. Etc. I called today and the answer I got was, send them back for reimbursement, then re-order new ones... Um what? The fact that this is happening to two separate devices and that's the resolution QB gives me just blows my mind... Were you ever able to figure yours out @adekproductions ??