Why are my clients payments automatically failing?

Let's work together to ensure your client's payments get deposited into the correct account, Ashleymadden.

We can change the bank account that receives invoice payments in your QuickBooks Payments account. This way, you'll receive the client's payment successfully. Here's how: 

1. Sign in to the Merchant Service Center.
2. Go to Account, and then Account Profile.
3. In the Deposit Account Information, tap Edit.
4. Fill out the new bank account details.
5. Enter your Routing number and Account number, and then confirm them by re-entering.
6. Ensure that the name in the Account Holder/Doing Business As matches the bank account owner's name.
7. Select the reason for this account change.
8. Press Submit.

For more details, you can check out these helpful resources:

• Change the deposit bank account for QuickBooks Payments
• Fix rejected ACH payments or fees in QuickBooks Payments

I recommend connecting the new account to your QuickBooks Self-Employed to download your transactions.

Let me know if you have any other concerns about receiving your customers' payments in QuickBooks Self-Employed (QBSE). I'm here to help. Have a great day ahead.