Hi there, @accounting712. In QuickBooks Online (QBO), if you notice a recent payment you accepted is on hold, this doesn’t mean there’s anything wrong. It means that the payment is under review to make sure everything’s alright.
Intuit’s risk team regularly reviews transactions to help protect both you and your customers from fraud. If a payment is on hold, it doesn’t mean there’s a problem. It just means that a specific transaction got flagged for a closer look. This can happen for various reasons, such as the transaction amount, the type of card used, or simply as part of routine checks.
You may refer to the Merchant Service Center website and select Transactions to see the exact status of the held transaction. It will show if it's under a risk review, withheld, or something else entirely. If there’s an issue with the payment, you will be notified via email. It’s best to check the inbox of the email address you used when you signed up for QuickBooks Payments.
Additionally, if you have any outstanding cases in QuickBooks Payments, you'll be able to access them in the resolution center. To access this, go to the Gear icon and select Resolution center under TOOLS. For more information about funds on hold, check this article: Learn about funds on hold.
Please reply to this thread if you have additional concerns.
