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Michellely
Level 1

Why client payments are not showing under All transactions?

We are using QB Enterprise. In client's  All Transactions it is not showing the client's payments,. If you open an invoice it will show a zero balance. But I can't find the payment. Sometimes in the Find I can find the payments but not always. The payments are not on the check register. I'm also noticing that when I enter a client payments it is going to an undeposited funds account. How do I change that to go into our checking account? 

3 Comments 3
GlinetteC
Moderator

Why client payments are not showing under All transactions?

I can help you sort this out, Michellely.

 

It could be that the payments are set to be deposited to Undeposited Funds as the default account in QuickBooks Desktop. You'll want to review your preferences.

 

Here's how:

 

  1. Go to Edit.
  2. Choose Preferences.
  3. Select Payments.
  4. Under Company Preferences, uncheck the Use Undeposited Funds as a default deposit to account box.
  5. Click OK.

 

You can check this article about the correct workflow to record your account's receivable: Get started with customer transaction workflows in QuickBooks Desktop.

 

Reach back out to me here with any additional information on the issue so, I can get you taken care of. Thanks for coming to the Community and take care!

Michellely
Level 1

Why client payments are not showing under All transactions?

So this will fix any future payments. Will I then have to change all the past entries? This will be done by going into undeposited funds account correct? 

TirzahC
QuickBooks Team

Why client payments are not showing under All transactions?

Hello, Michellely.

 

When paying invoices created in QuickBooks Online (QBO) will automatically be posted to checking account. The payment will show depending on the account selected. Make sure that the invoice marked as paid. 

 

For existing entries, deposited to Undeposited funds, then, you can create a bank deposit from it. Once done, match the deposit to the downloaded transaction. To ensure the balance will be settle from the undeposited fund's account.

 

Please check out these articles below to guide you along.

I'm also attaching this link in case you need help with reconciling your account. Feel free to browse: Reconcile an account in QuickBooks Desktop.

 

If you need further assistance while working in QuickBooks, click the Reply button and post a comment. I’ll be right here to help and make sure you’re taken care of. Have a good one.

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