Hi there,
There can be a variety of reasons why your customer's check isn't being accepted, even when their account has sufficient funds. You'll need to ensure that the check is valid and error-free:
- Correct Date: The check should not be postdated or too old.
- Matching Payee Name: Make sure the check is addressed properly to your business (or yourself if this is the intended account).
- Clear Amount Written: Both the numerical and textual amounts should match exactly.
- Signature Valid: Check for the authorized signer’s signature.
You'll also need to confirm the customer's details. Even though the customer states they have funds available, verify if there are no restrictions on their account or if the check isn't accidentally cancelled.
If everything is good, I recommend contacting our QuickBooks Payments support regarding this issue. They have the right tools to identify what went wrong and provide the best solution for your situation.
Please feel free to leave a reply if you have additional concerns with QuickBooks Online Payments. We're always ready to help.
