We can verify a few key aspects to pinpoint where the issue might be and perform some fixes to effectively address them, Liberty Manager.
Please make sure your employee is entering the correct email address and password for their Workforce account. These credentials should allow the system to detect the associated company.
If they no longer have access to their Workforce account due to the phone number change, they can recover it and update the account information. I'll guide you through the process:
- ID Verification: Please start by taking a high-quality photo or scan of a valid identification document, such as your driver's license, state ID, passport, or a notarized document.
- Fill out the Account Recovery Form. Then, follow this link to the article that explains the account recovery process: Recover your account when you can't sign in. On that page, you'll find a form where you can provide your information and upload the ID or document you prepared earlier, or you can simply click "Recover my account".
- Wait for Approval: Our Account Protection Team will review your request promptly, usually within one business day. Keep an eye on your email inbox for messages from no_response@intuit.com. This email will contain the next steps in the recovery process. If your request is approved, you'll receive a link to reset your password.
For additional troubleshooting, these articles may be helpful:
Additionally, if you need to update your QuickBooks Time company settings and your account administrator granted this permission, check out this article for guidance: Change Company Settings.
Ensuring the accuracy of the information given and resolving any problems will help get your employee's Workforce account back on track. Should you have any more questions or concerns about managing your QuickBooks account, please feel free to reply below. We are here 24/7 to help you out.
