An employee that doesn't work with us consistently has time in the system on her end, but I am not seeing it on my end to pay her

Welcome to the Community, ginachancellor.

To verify my understanding, is this team member using their QuickBooks Time app?

If so, let's confirm it's up-to-date with its latest release.

For Android devices:

1. Go to your Google Play Store.
2. Use the Menu (☰) icon, then choose My apps and games.
3. Under INSTALLED, scroll down to QuickBooks Time and tap UPDATE.
4. Select ACCEPT to begin, then OPEN.

For iOS devices:

1. Go to your App Store, then press Updates.
2. Scroll down to QuickBooks Time and hit UPDATE.
3. Once the installation's complete, tap OPEN.

After confirming your team member's using an up-to-date version of the app, you can have them force a sync.

Here's how:

1. While signed in to their app, have them touch their initials in the upper left-hand corner.
2. Go to the bottom and touch the two arrows moving in a circular motion next to Last Sync.

I've additionally included a detailed resource about working with our mobile applications that may come in handy moving forward: Best practices for using the QuickBooks Time mobile apps

If there's any questions, I'm just a post away. Have an awesome day!

It did not work. I want to talk to someone live please. How do I do that ? 

Hi, ginachancellor.

I'm here to get you pointed in the right direction that you want to talk to. Here's how:

1. Go to the Help icon and then select Contact Us.
2. Enter a brief description of your concern in the dialogue box.
3. Click Let's Talk.
4. You can either select Get a callback or Message an agent to get a representative on the line.

To ensure that you'll be assisted immediately, I recommend checking our support hours before performing the steps.

Aside from the supports provided, you can also visit our Help articles page for reference. There, you can read articles that will guide you in completing your future tasks.

I'm looking forward to hearing you back. The Community is always here to assist. Take care and stay safe always.