Cannot login. Email not recognised.

ksn_avcenter_dk · ‎November 17, 2021

Dear Quickbooks Time Support.

I cannot login to my account.

And I'm the Master Admin.

When trying to login, i just get an error message saying: "We can't find anyone with (email)"

I'm still logged in on the IOS app on my iPhone, where I can see all my account info, and everything looks fine.

I've tried all, i think.

Also tried to click "I forgot my user ID or password" > "Try something else"

But think I can't get any further, since your site dont accept a danish social security number.

So a little help would be appreciated, asap!

JoesemM · ‎November 17, 2021

I'm here to help on this issue so that you can log in to your QuickBooks account, @ksn_avcenter_dk.

You can update your Intuit account by going to this website accounts.intuit.com. From there, you can keep your account information up to dates such as your User ID, email, and password.

Here's how:

Go to accounts.intuit.com.
Enter your Email or User ID. and select Sign in.
Click on Text or Email a code.
Enter in the verification code and hit Continue.
Select Sign-in & Security.
Choose the box that says Password.
Enter in the New Password.

I'll add this article as your reference on how to update company information: Change your business name, contact info, or EIN in QuickBooks Online.

Also, your QuickBooks account will only accept the US social security number and not the Danish social security number. That said make sure to enter the correct one since you subscribe to the QuickBooks account US version.

In addition, we can access your QuickBooks account through a private browsing window. This will help us determine if this is a browser-related issue since this mode doesn't save site data and cache files. You can press Ctrl + Shift + N for Google Chrome, Ctrl + Shift + P for Mozilla Firefox, and ⌘ + Shift + N for Safari web browser.

Once you're in, let's try to access your account from there. If you can sign in, we'll have to go back to your normal browser and perform a clear cache to clean up your system. Doing this process will also enhance your browsing experience.

Other supported browsers are good alternatives, too. Each of them uses a different cache.

I'll be sharing this article that will help you easily set up your team members in QuickBooks Time: Adding and managing team members in QuickBooks Time. It contains some related links like adding, inviting team members, etc.

Keep in touch if you need any more assistance with this, or there's something else I can do for you. I've got your back. Have a good day and keep safe, @ksn_avcenter_dk.

View solution in original post

JoesemM · ‎November 17, 2021

I'm here to help on this issue so that you can log in to your QuickBooks account, @ksn_avcenter_dk.

You can update your Intuit account by going to this website accounts.intuit.com. From there, you can keep your account information up to dates such as your User ID, email, and password.

Here's how:

Go to accounts.intuit.com.
Enter your Email or User ID. and select Sign in.
Click on Text or Email a code.
Enter in the verification code and hit Continue.
Select Sign-in & Security.
Choose the box that says Password.
Enter in the New Password.

I'll add this article as your reference on how to update company information: Change your business name, contact info, or EIN in QuickBooks Online.

Also, your QuickBooks account will only accept the US social security number and not the Danish social security number. That said make sure to enter the correct one since you subscribe to the QuickBooks account US version.

In addition, we can access your QuickBooks account through a private browsing window. This will help us determine if this is a browser-related issue since this mode doesn't save site data and cache files. You can press Ctrl + Shift + N for Google Chrome, Ctrl + Shift + P for Mozilla Firefox, and ⌘ + Shift + N for Safari web browser.

Once you're in, let's try to access your account from there. If you can sign in, we'll have to go back to your normal browser and perform a clear cache to clean up your system. Doing this process will also enhance your browsing experience.

Other supported browsers are good alternatives, too. Each of them uses a different cache.

I'll be sharing this article that will help you easily set up your team members in QuickBooks Time: Adding and managing team members in QuickBooks Time. It contains some related links like adding, inviting team members, etc.

Keep in touch if you need any more assistance with this, or there's something else I can do for you. I've got your back. Have a good day and keep safe, @ksn_avcenter_dk.

Neal Preshner · ‎March 25, 2024

I have exactly the same problem why does company information that’s OK for an IPhone 13 need to be updated for a Laptop?

It’s the same pain in the neck problem 3 months just to complete a VAT return that can’t be done on a phone I thought you were supposed to be the professionals

GeorgiaC · ‎March 25, 2024

Hi Neal, thanks for joining this thread

Some of the more advanced features are only available on the web version of QuickBooks due to the amount of data that they require. You should, however, be able to access the app and web version using the same Intuit account details.

If you need any help resetting your login, check out our handy guide. For any further support with account access, please reach our team directly by chat or on 0808 234 5337 (M-F, 8 AM - 7 PM, free from UK mobile & landlines).

Mistertile · ‎June 22, 2024

We have also tried multiple times reset the password and everything and keep getting a message that our email doesn’t not exist and the account cannot be located. You guys are open Monday-Friday but we still have to conduct business regardless. It’s majorly inconvenient when we have to send out an estimate or bill but cannot access our account and have no idea if it’s because the account has been hacked or anything. It’s absolutely ridiculous and inconvenient for there to be zero support offered when the issue is a website login concern.

GlinetteC · ‎June 22, 2024

Hi, Mistertile.

I can see the impact of this login issue on your workflow, and I'm here to ensure that you're directed to our available support for assistance.

Even though you've already been in touch with our support team, I still recommend contacting them again. They have the necessary tools to look into your account, review your case, and resolve the issue for you.

Once this is fixed, you can check out these resources for a guide in personalizing your sales forms, as well as managing your bills:

Please know that the Community is always here to assist. If you have any other concerns, feel free to share them below, and I'm here to help.

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Cannot login. Email not recognised.