Employee Notes in the App

I appreciate you reaching out to this forum, JeffB19. Allow me to provide insight to help rectify the employee note section when reviewing and modifying the inputs entered on your worker's time entries.

Beforehand, may I know if you're currently using your QuickBooks Workforce App through an IOS or Android version app? Are there any errors received other than these sections being covered part in a shade of gray? You can also share screenshots for us to have a visual reference on your end. Any additional information would be much appreciated.

Upon reviewing the employee notes section under the Time Entries page on my device, there were no similar issues taken. You may need to ensure you've updated the app to its latest version to help improve the program's stability and complete these tasks seamlessly.

As an alternative, we recommend accessing your account and managing tasks through your mobile web browser. Doing so will help us identify if there are any app-related issues on your device. I'm also sharing these screenshots for your reference.

However, if the issue persists even after performing all these steps, it's best to reach out to our Customer Care Team to further verify your account and perform real-time support in managing employee notes entered.

You may want to utilize this guide for additional reference: Troubleshoot QuickBooks Workforce. It also includes detailed steps in resetting your app data.

Moreover, I'm sharing this resource to help you manage employee time off approvals and other tasks: Set up and Manage Time Off in QuickBooks Time. 

If there's anything else you need further assistance with when managing time entries in your account, just let me know in the comments below. I'll gladly provide additional help at any time. Keep safe and have a great day ahead!

Thank you for the reply.  I'm using the Workforce App with an IOS device.  Everything was fine on Monday and then Tuesday I encountered the issue.  I've deleted and reinstalled the app twice and that hasn't fixed the issue.

Here is a picture of the page I go to.  The first pic shows the page and normally I would just click on the "Edit" link and all of the note would open for me to view.  Now when I click "Edit" I just get a gray shaded box.

I understand the challenges you're facing with the Workforce App on your iOS device, JeffB. Let me route you to the best support to assist you with this. 

Since the issue persists after uninstalling and reinstalling the QuickBooks App, I suggest contacting our Customer Care Team. They have the tools to check your account and provide specific troubleshooting steps. Also, they can check if there are ongoing issues that are causing this behavior. 

Here's how to reach them:

1. Sign in to your QuickBooks Workforce account.
2. Navigate to Settings or More, then choose Settings.
3. Click Help. 
4. Under Time Tracking, select Contact Us. Choose one of the help options, then select Contact QuickBooks Workforce support.

Additionally, I'm providing this resource to assist you in handling employee time off approvals and related tasks: Set up and Manage Time Off in QuickBooks Time.

If you require further assistance managing employees' notes or related matters, reply to this thread. I am here to support you at any time.

Thanks all.  I went into the live chat again and it seems the tech team had fixed the bug.  I deleted the app and reinstalled again and this time it's back to working as it was, I can get back into the notes to review.

Thanks!

Hi there, JeffB19.

I'm glad that my colleagues were able to assist you with your concern regarding your issue with the Workforce App employee note section when modifying the inputs entered on your worker's time entries on your iOS device.

Don't hesitate to contact us if you need help with your Workforce App on your device in the future. We'll be here to assist you at any time.