You've selected the right report to track your team members' work hours, Rettmann. I'll explain the purpose of the Shift Total column to help you understand the collected data better.
The Hours by Team Member report will provide your team members' total hours. The Shift Total column shows the total number of shifts each of them has rendered for that specific date range.
To know more about the types of QuickBooks Time reports, please see this article: QuickBooks Time reports.
For any other reporting concerns or questions about managing team members' hours in QuickBooks Time, don't hesitate to get in touch with us here in the Community. We're more than happy to assist you.
