Let's work together to troubleshoot the sync issues you're encountering in QuickBooks Time, @DanfiAccounts.
When the Workforce app syncs, it sends timesheets to the web dashboard, retrieves any new information from the dashboard, and integrates it into the app.
Since you're experiencing problems where timesheets and job changes aren't updating to the web dashboard, there could be several reasons why:
- Your device's battery save mode, battery optimization mode (Android), or airplane mode might be switched on.
- Check the specific instructions from your Android device's support page to disable battery optimization for the app.
- The app got forced closed (it should remain open in the background when you're clocked in).
- Background data restrictions might be on (Android) or background app refresh might be off (iOS).
- You're signed out of the app.
- The app or the device operating system needs an update.
- You're clocked in on a computer or kiosk (you can only be clocked in on one device).
- No data or Wi-Fi signal is available.
- The device is powered off or the battery is dead.
- Your location may be experiencing satellite interference.
- Your device might be damaged.
Here's what you can do to resolve them:
- Verify and adjust your device settings.
- Check if any of the issues apply to you.
- To determine if your app is syncing properly, force a sync by navigating to More, Settings, Help & Support, and then click Sync data.
If you still experience the same thing, you can refer to the additional steps outlined in this article: Troubleshoot QuickBooks Workforce.
For now, you can consider importing time data for the missed entries using CSV to save time.
Moreover, to manage your jobs better, you can explore this article for further guidance: Create and manage jobs or customers for QuickBooks Time.
I'm still all ears if you have any other concerns. Just leave a reply, and I'll be there to assist you. Have a good one!
