My Employee does not show payroll items assigned to him in Quicktime

Hello ALB6612,

Thank you for posting here in the Community. I can help you fix the error message related to your employee when syncing data between QuickBooks Desktop and QuickBooks Time.

You'll need to set up employees with payroll items in QuickBooks Desktop. If done, I recommend using the Payroll Item Mapping Tool to map QuickBooks payroll items in QuickBooks Time.

Mapping payroll items by employee sets a default payroll item for each type of hours your employees track. Here's how:

1. In QuickBooks Time, select the QuickBooks dropdown, then Preferences.
2. Select the Payroll Item Mapping Tool.
3. On the Map Employees tab, select an employee's name.
4. In each hour type column, select one payroll item for each. Selections are saved automatically.
5. (Optional) To download a spreadsheet, select Employee CSV.
6. Once finished, close the window.

Also, If you export your hours from QuickBooks Time to QuickBooks Desktop and the hours aren't correct, this is most likely because you need to refresh the payroll detail. I've attached a link you can use as a reference on how to check the sync log in QuickBooks Time for errors and how to look for the timesheets in the Weekly Timesheets in QuickBooks Desktop: Fix QuickBooks Time payroll hours display in QuickBooks Desktop.

Comment below if you need further assistance sharing payroll data between the two platforms. We'll be happy to help you some more. Have a great day ahead.

Thank you for your quick response.  I have taken screenshots to show the messages I am receiving.  I am using the web connector to sync my QuickBooks Time to my desktop.   With the mapping tool, I am unable add any payroll items.  As you can see the in second screenshot I have items assigned to the employee.  If there are other troubleshooting ideas you have, please let me know.  I have tried searching through other community questions and have yet to find a solution that corrects this issue.

Thank you!

Hello ALB6612, welcome back to the thread. Thank you for providing us with additional details and screenshots regarding the syncing issues you've been experiencing with your payroll items. We appreciate your efforts to troubleshoot and resolve the issue.

We appreciate your troubleshooting efforts in resolving your concern. 

It could be due to an outdated version of the Web Connector, which is causing integration issues with QuickBooks Time. To isolate this issue, please ensure that your Web Connector is updated to version 2.2.0.71 or newer.

In addition, we recommend that you contact our QuickBooks Time Support Team for further assistance. They have the expertise to investigate the issue and can guide you through the entire process by initiating a screen-sharing session. To get in touch with them, please refer to the contact information provided at the bottom of the article: QuickBooks Time Support Team.

You can also refer to this article for more information on how to connect with our support: Contact QuickBooks Time support.

Learn how to fix Web Connector errors when you use QuickBooks Time: Fix Web Connector errors for QuickBooks Time.

We also encourage you to take a look at these references for managing other QuickBooks Time activities:

• Fix QuickBooks Time payroll hours display in QuickBooks Desktop
• Set up and configure time off accruals in QuickBooks Time
• Set up and Manage Time Off in QuickBooks Time

Please do not hesitate to reach out to us again if you have any additional concerns regarding QuickBooks. We are always here to assist you with any questions you may have. Stay safe!