Payroll Error

Thanks for getting in touch with the Community, Hlaverty.

Before exporting payroll hours, each team member needs to have a type of pay assigned, otherwise this message will display. It can be fixed by utilizing your Payroll Item Mapping tool in QuickBooks Time. This allows you sync items such as regular time, overtime, double-time, paid time off, and sick time.

Here's how:

1. Go to the QuickBooks menu, then Preferences.
2. Choose Payroll Item Mapping tool.
3. Specify a pay type for each team member.
4. Close your window when you're finished.

If you need to enter a different type of pay, but don't see it in QuickBooks Time, go to QuickBooks Online and add it:

1. From QuickBooks Online, go to the Payroll menu, then pick the employee.
2. Click + Add additional pay types (like overtime, sick, and vacation pay).
3. Specify the additional pay types you need and add the required information.
4. Select Done.

Once you've added all of your necessary types, you can return to QuickBooks Time and rerun the Payroll Item Mapping tool.
 

You'll additionally be able to find many detailed resources about using QuickBooks in our help article archives
.

Please don't hesitate to send a reply if there's any questions. I'll be here to help. Have a lovely day!

I'm having the same problem and I followed the  instructions below of going to the "Payroll Item Mapping Tool", but that still did not correct the problem. Payroll items in QB Time match Payroll items in QB Desktop, but still will not sync and keeps giving the same message...."Employee is set to have activities transferred to paychecks. Activities for this employee must have a payroll item".  Any other suggestions or solutions?

Welcome to the Community, ACC1511. I'd be more than happy to help you get your data sync working.

With the error you're receiving, you'll want to locate the appropriate employee in your Employee Center and perform some changes to their profile's settings.

Here's how:

1. Access the Employee Center.
2. Find the employee your error's about.
3. Double-click their name and open the Payroll Info tab.
4. Uncheck your Use time data to create paychecks option.
5. Hit Save and Close.
6. Re-open their profile and re-check your Use time data to create paychecks box.
7. Click Save and Close.
8. Attempt another sync.

You'll also be able to find many detailed resources about using QuickBooks in our help article archives.

Please let me know if this gets your sync working properly. I'll be looking forward to hearing back from you. Have a wonderful day!

I am having the same problem this morning.  First payroll run since updating to QB 2022.

I cannot uncheck the "Use Time Data to Create Paychecks" because that is an integral part of using QuickBooks Time and QuickBooks desktop.  The employees move from Job # to Job # during the course of the day and syncing their time sheets expenses  their time to specific Job #'s

I am having the same problem this morning.  First payroll run since updating to QB 2022.

I cannot uncheck the "Use Time Data to Create Paychecks" because that is an integral part of using QuickBooks Time and QuickBooks desktop.  The employees move from Job # to Job # during the course of the day and syncing their time sheets expenses  their time to specific Job #'s

Hey there, @KadcoOffMgr. 

Thanks for joining in on this thread. Allow me to share some light on this subject. 

I see with your concern The Community assure you that unchecking the box and then rechecking it with that permission with help fix the issue. I recommend going through the steps my colleague gave above. 

If you don't feel comfortable doing those instructions, you can always contact our Customer Support Team and have them use a screen share to walk you through it. 

Let me know how it goes. I want to ensure that you're taken care of today. Have a great day! 

Hello:

I have done the above mentioned (twice) - it did not resolve :(

Good morning, @KadcoOffMgr. 

I'm so glad to hear back from you. However, I hate to hear that those steps didn't work for you. Allow me to point you in the right direction to get this problem handled.

Since the instructions above didn't do the trick, I suggest getting in touch with our Customer Support Team. They have more advanced tools to help review your account and see what's happening. Here's a guide that can provide a direct phone number to them: Contact QuickBooks Time support.

Keep us updated on what happens. It's my priority that you get back to running your business. Have a good one! 

Good Morning:

All errors seem to be linked to doing the QuickBooks 2022 update.  QuickBooks Time says it's not their problem and QuickBooks Desktop says it's not their problem.  So after many hours on chat and on the phone - I am no further ahead.  There is also weird error on the Automatic Update - not allowing it to process. 

Good morning, KadcoOffMgr.

Thanks for following up on this thread and for trying the steps mentioned above.

I've reached out to the appropriate channels and an admin will be in touch with you shortly. Keep an eye out for a private message and we'll get this sorted out as quickly as possible.

Hi there.  I am currently experiencing this issue and have tried the resolution you posted.  I have followed the instructions accurately yet it is not resolving the error.  Do you have any other suggestions?

Hi there, @ChristineStewart.

I understand that you are facing some challenges with exporting payroll hours, and I want to assure you that we're here to help. We know how important it is to ensure your team is paid correctly and on time, so let me route you in the right direction for support.

To get the best assistance possible, I recommend contacting our Customer Care Team. They can thoroughly review your account and conduct further investigation into the matter. They'll also provide real-time assistance to help you export your users' payroll hours without issues.

Here's a step-by-step guide on how to contact us:

1. Go to the Help menu and select the Search tab.
2. Click on Contact Us.
3. Enter a brief description of your concern and select Continue.
4. Choose either Start a Chat or Get a Callback to start connecting with our support team.

Our support team is available Mondays through Fridays, from 6:00 AM to 6:00 PM Pacific Time, and Saturdays from 6:00 AM to 3:00 PM.

In the meantime, you can check out this article on ensuring your team is paid correctly for with QuickBooks Time: Map QuickBooks payroll items in QuickBooks Time.

Please let us know if you have any further questions regarding payroll in QuickBooks. We're always here to help and support you through any challenges you may face.