Let's figure out what causes your new employee to be missing from the scheduled payroll, Paultracy6.
We appreciate you performing some steps by verifying their employment status or pay schedule setup to resolve this issue. These steps are necessary to fix an employee missing from a payroll schedule.
Since the new employee information is correct, we can log in to your QuickBooks Online (QBO)account using an incognito browser. Private browser prevents saving cache and cookies that sometimes cause errors when running frequently visited websites. Here are the shortcut keys you can use to access one:
- Ctrl+ Shift + N for Google Chrome
- Ctrl + Shift + P for Mozilla Firefox and Microsoft Edge
- Command + Shift + N for Safari
If it works, your main browser may have accumulated too much historical data, which can impact processes and cause this kind of odd behavior when running payroll to the new employee. To ensure this doesn't happen again, let's clear its cache. Otherwise, we can switch to another browser if the same thing happens.
Just in case you need to change your employees' info, please refer to this article: Edit or change employee info in payroll.
I'm just one post away if you need help with creating or editing paychecks or any payroll concerns. Just leave a comment below and I'll get back to you.
