Thank you for turning to the Community regarding your concern, LB223.
I recognize your time and effort in trying to connect your projects to QuickBooks Time. I'm here to help ensure you can link the feature to the program seamlessly.
Based on the details shared, we'll have to review your projects and account settings. That said, I recommend reaching out to our QuickBooks Time support.
They can perform a screen-sharing session to investigate the issue further. When the issue has been identified, they'll assist you in implementing the permanent resolution.
To get the support details:
- In the QuickBooks Time web app, click the Find answers and get help icon to open the help panel.
- Choose Post a Question to open a new window with a form to ask your support question in the community.
Here's an article that outlines in detail the support hours and types available in the program: Contact QuickBooks Time.
For more details on how to manage projects, and track them in QuickBooks Time, see the following references:
Additionally, you can browse our online resources if you need further information on specific time-related tasks. They're grouped according to topic so you'll be able to find the article easily.
Reach out to me again if you have clarifications or additional concerns about projects. I'll get back to make sure you're taken care of.
