Hi there, @AW_LC.
Know that this is not the experience we want you to have. We understand the urgency of this issue, and we'd like you to be able to find out more details about what it takes to cope with this situation. It may have something to do with the browser you're using.
We'd like to know if you've already performed any basic browser troubleshooting and if not, we recommend doing so. Each browser collects temporary internet files to help you improve your browsing experience. However, too many of them can cause your operation to slow down or get stuck. You'll want to access your account in an incognito or private browser. Use these shortcut keys:
- Chrome: Ctrl+Shift+N
- Firefox: Ctrl+Shift+P
- Safari: Command+Shift+N
Once you're in, try to check if the GPS tracker works. If it works and you're able to get through, you can proceed to clear your browser's cache. Refer to this article for the steps: Clear cache and cookies to fix issues when using QuickBooks Online.
You can also use other compatible browsers if the issue persists. Refer to this article to see the list of compatible browsers in QuickBooks Online: Other browsers.
If it persists, we recommend contacting our Customer Care Team so they can access your account in a secure environment and conduct further investigation to determine the root cause of the problem. See this page for more details: Contact QuickBooks Time support.
Additionally, you can check these articles to help you manage GPS, and time tracking inside QB Time:
@AW_LC, we're determined to help you get through this. Please let us know how it goes and if you need further assistance fixing the GPS tracking. We'll make sure to get back to you as soon as possible. Stay safe, and have a good one!
