Quickbooks Time Kiosk Firewall settings

Hi, @ITengineer2. It's a pleasure to have you in the Community today.

I've got you covered. Let's work this out so you can complete your tasks managing your QuickBooks Time Kiosk and its firewall settings in QuickBooks Desktop (QBDT).

TTheuickBooks Time Kiosk application tries connecting using IP addresses in the 18.161.6.x range, which is linked to Amazon's infrastructure. To ensure proper functionality, please allow these IPs in your firewall settings.

To address this issue, review your geolocation and geofilter settings. You may need to update these settings to permit necessary traffic, especially if the traffic is legitimately routed through the UAE for QuickBooks services.

Regarding regular updates and security compliance, ensuring that your firewall and security systems are up to date is essential. Additionally, regularly review any alerts or logs to monitor app behavior or IP routing changes.

Lastly, examine your network configuration to determine if any changes may have affected QuickBooks Time Kiosk's connectivity. Collaborating with your IT department is essential to implementing the required modifications effectively and securely.

Furthermore, QBDT offers many excellent resources you can access at any time. To get started, feel free to visit our QuickBooks Help page.

If you have other time kiosk concerns, you can always contact me. Just leave a comment below, and I'll be glad to provide the information you need. Take care and have a good one!

@ShaniamarieC  "TTheuickBooks Time Kiosk application tries connecting using IP addresses in the 18.161.6.x range, which is linked to Amazon's infrastructure. To ensure proper functionality, please allow these IPs in your firewall settings."

Call me technically illiterate, but I'm pretty sure that @ITengineer2  already knew the range of IP addresses, and was asking for more specific details.

Also pretty sure that they are their IT department, judging by the name.

Hi, yes I am the IT engineer / department.  Router config has not changed recently.  In doing a packet capture and monitoring logs, we saw the device contacting UAE.  Once I allowed Amazon UAE servers today, the app started working. 

We do not deem this as a secure solution, and it is a recent change within QB infrastructure.  I need to know what IP range or URL i can use to SPECIFY QB services ONLY, and not an entire list of countries.  We will also NOT whitelist ALL amazon servers.

We need info on required ports and IP  / FQDN for secure access to continue.

Thanks for the prompt reply, @ITengineer2. Let me route you with the best available support to assist you in obtaining the exact IP range or URL needed to seamlessly configure your firewall settings.

We have a separate forum where you can interact with our product developers, product experts, and engineers regarding software, QuickBooks API concerns, or developer license-related questions. That said, I encourage you to post this question in our Intuit Developer Community since they have the tools and resources available to assist you with your concern. Here's how:

1. In your browser, enter this link: https://help.developer.intuit.com/s/
2. Choose your QuickBooks product.
3. Select the Ask a Question option.
4. Press Sign In.
5. Use your Intuit login credentials.

Additionally, here are some resources to learn more details about managing permissions and company settings in QB Time:

• Team member settings and permissions in QuickBooks Time
• About QuickBooks Time company settings

Please get in touch with us if you need further help with managing your firewall settings or have other QuickBooks-related concerns. I'm more than happy to help. Stay safe!