QuickBooks Timesheet not loading

Yep.  Us too.  

But according to Intuit, all systems are fine.

Okay- I'm glad we're not the only ones. Been on the phone for over an hour, and they just keep passing me from customer representative to customer representative with no help.

Thanks for reaching out Jaime, and I appreciate you providing a screenshot of your concern. I can imagine how important it is to receive timely and effective support when you need it. Don't worry, I'm here to ensure we'll get this sorted out.

It seems like you may have some browser issues going on, such as bad cache. Web browsers collect cache to save time when loading repetitive data and images. Over time, these files can become outdated and corrupted, causing issues like the one with your weekly timesheets not working. Allow me to provide some troubleshooting steps to rectify this.

Let's start by logging into your QuickBooks account using an incognito window. You can also use other supported browsers to learn what browsers need for the best experience when using QuickBooks. You can use these shortcut keys to access a private window:

• Mozilla Firefox: CTRL + Shift + P
• Microsoft Edge: CTRL + Shift + N
• Google Chrome: CTRL + Shift + N
• Safari: Command + Shift + N

After signing in, click on weekly time again to see if it opens. If it works, go back to your regular browser and clear its cache.

Moreover, I've added this article to learn how to track and manage your employees' timesheets: Track and manage QuickBooks Time in QuickBooks Online.

 I want to make sure everything is taken care of for you. Let me know how it goes. Just leave a comment below, and I'll get back to you. 

Hi Nicole

I tried accessing the weekly timesheet page in QB online in an incognito window, but the page still acted the same way.  The page appears unresponsive when I click on "weekly."  If I reload the page that gives the options of "weekly" "Single activity", etc, I get the eternally spinning green dots.  

Hi Nicole, thank you for your response. I was on the phone with a representative, and they gave the same solution. It's not the cache because it's happening to multiple users, not just my account; if it was just my account that was the issue, the cache and cookies could potentially be a solution, but not when it's across multiple users since the cache is individual to each computer.

Just to be sure, we cleared the cache and browsing history- still the same loading error. We tried logging in on multiple browsers (regular and incognito/private mode) and are still having the same issue. 

Hello there, @nstoney and Jaime. I appreciate you taking the time to provide us with the details of the steps you've taken to help identify the issue.

Upon reviewing our records, I have found that there is an ongoing investigation regarding the issue of being unable to enter the weekly timesheet due to an unresponsive button in QuickBooks.

Our team of software engineers is actively working to identify the root cause of this problem. Rest assured, we are taking all necessary steps to resolve this issue as quickly as possible.
 

While we cannot provide an exact timeframe for resolving this issue, I recommend reaching out to our QuickBooks support experts again. They can add you to our notification list, and you will receive an email update once there is progress on this matter.

Additionally, you might want to consider visiting the provided article to gain insights on how to effectively utilize projects in QuickBooks for tracking labor costs and enhancing profitability: Track hourly labor costs and profitability by project in QuickBooks Online.
 

Your patience is highly valued as we strive to find a permanent resolution. If you need additional support or have any inquiries about QuickBooks, please kindly inform me by leaving a comment below. I will be sure to respond and assist you whenever you need.

Us too. Not great when you need to do payroll.

Ours seem to be working now... fingers crossed it stays that way. It would be a nightmare for payroll on Friday!

Us too.  Huzzah!

us too