Already assigned employees are told their shift is canceled when we add an additional person to the shift...

Welcome to the Community space, @Team SE2.

I recognize the need to figure out why your assigned employees received shift cancellation notifications when you're adding a new member. Let me ask more questions about your concern to provide an accurate resolution.

Are you adding the latest member to an existing or a new shift with recently assigned employees? Did all of your employees receive the cancellation notification? Can you please share a screenshot and cover personal information? This will help us narrow down your issue and get on the same page.

When adding a team member, make sure not to accidentally click the X beside their name. Review who you've included before tapping the Publish button. 

Please know that the system will automatically send a notification if enabled on your Company Settings. If so, you'll want to deselect the When assigned shift is published or changed checkbox. After that, reselect it, then save and go into your schedule and edit one of you

employee's timesheets and see if that works.

To learn more about creating, assigning, publishing, changing schedule or deleting it, refer to this article: Manage shifts for QuickBooks Time web.

Should you need further assistance with your QuickBooks Time account, feel free to leave a reply. I'll be on the look out for your response. Have a great day!

Thank you for the prompt reply!

I've included the screenshot below. It came through on both email and text.

We need to notify our employees of things like date changes and time changes via this app as we are a music production company where things can change on the fly for us. The issue has occurred from separate events with multiple people, though I'm not sure its happening for everyone.

The latest one took place when we already had an event date created and 8 people scheduled to work. We added a 9th person to that event and others, who were already scheduled, were told their shift was cancelled.

I've also included the notification via mobile below this post.

Thank you in advance!

Thanks for providing screenshots. Let's make sure that this will be taken care of, Team. 

It looks like @JamaicaA already provided the details on how you can notify your employees about their shifts. This is done when you deselect the When assigned shift is published or changed checkbox. Then, reselect, save, and go into your schedule and edit one of your employee's timesheets.

However, if your employees are still not getting the notification, I suggest reaching out to our support team so they can take a look into this problem. They have the tools to pull up your account in a secure environment. To access the community directly or navigate to it using the in-app help panel, follow the steps outlined below:

1. In the QuickBooks Time web app, select the Find answers and get help icon to open the  help panel.
2. Select Post a Question to open a new window with a form to ask your support question in the community.

In addition, learn to under role permissions when managing time off in QuickBooks Time. I've added this resource for more details: Set Up And Manage Time Off In QuickBooks Time.

Let me know if there's anything else that you need to know when managing shifts in QuickBook Time. I'm always right here if you need further assistance.