Hi JM,
May I ask if you received an error message? Providing additional information, such as the exact error message, will help us understand what went wrong.
In the meantime, you can clear your cache. This removes temporary or corrupted files that may prevent QuickBooks features, like the schedule, from loading.
If the issue still persists, try using a private/incognito browser. To check for a temporary outage, view the QuickBooks Status page.
If you haven’t already, consider using the QuickBooks Time through the mobile app. If schedules load there, it indicates the desktop web service may be temporarily affected.
You can also disable browser extensions (especially ad blockers or privacy filters) to confirm they aren’t interfering with app scripts.
If all else fails, I recommend contacting Live Support directly — they can look into the issue using their tools. Here’s how:
- Click the Help (?) icon and go to the Search tab.
- Enter "Support" in the search bar, then select Contact Us.
- Briefly describe your concern and click Continue.
- Choose your preferred support option: Appointment, Chat, or Callback. Check support hours to ensure you can connect.
If you have any other concerns, feel free to leave us a message.
