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Hello @sfinch820.
Welcome to the Community. Thanks for checking in for help with your QuickBooks Time account. I’m here to help and to make sure that we’re going down the right path, may I ask a few questions?
These details will help us get the right resolution for you. I’ll keep an eye so we can get you and your team back on track ASAP.
Chat soon!
We use QB Online, and we were a TSHEETS customer for several years and with the acquisition integrated over to QB time (and yes with Payroll) Employees that can login successfully through the app can "Clock In" but are immediately kicked off "the clock" back to the Clock In menu Yesterday someone in support reset all of their passwords, this did not fix the problem. One employee was even directed to get his "Password" from an email address that was from "yahoomail.com" for which he has no account. We have tried deleting the app and reinstalling, also did not fix the issues. Currently we are disabled as a company outside of ONE employee who seems to not be experiencing issues.
Thanks for coming back to the Community @sfinch820 and providing that detail about what you're employees are experiencing.
One thing that stuck out to me is that you say they can log in but after they clock in, they're immediately clocked back out. Do you have Location set to required in your account? You can check this by going to Company Settings and clicking on the Location tab.
If it's set to Required, employees who don't have certain settings for the app will get clocked out. Here's what those settings are:
iPhone
Android
If all that looks good and they're still experiencing issues, you can definitely have the employees send in a mobile log from right within the app.
Those logs go straight to our Dev Team so they can see what's preventing those employees from staying clocked in.
As always, if you have any other questions, please reply to this post. We're all very eager to help in any way we can!
Did this ever get resolved? We are running into this now.
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