Hello there, Rachel.
Let's work together to fix the issue of why you're having trouble accessing your QuickBooks (QB) Time account.
One of the possible reasons why you're having trouble logging in can be caused by a cache and cookies stored in your browser. That said, let's try accessing your QB Time account through an incognito window to determine if it's a browser-related issue.
Here are keyboard shortcuts:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Safari: press Command + Shift + N
Once you're in incognito mode, sign in to your QuickBooks Time account. If you can log in using a private window, go back to your regular browser and clear the cache to improve the program's performance. Otherwise, using other supported browsers can be a good alternative too.
However, if the issue persists, I'd suggest contacting our Technical Support Team. They have the tools to securely look into your account and can do further investigation into this behavior.
Additionally, you can visit these articles to learn more details about permissions and company settings:
Feel free to get back to me if you need further assistance with managing your QuickBooks Time account. I'll be here and ready to help anytime.
