Unapproved time sheets are locked

Hi @bosticlegal 

Hope you are doing great..!!

Thank you for responding. 

I do not have the option to unlock exported time sheets. The only drop down menu I have says "QuickBooks Payroll," and unlock is not an option. 

Good afternoon, @bosticlegal. 

Thanks for reaching back out and clarifying that you don't have the option to unlock exported timesheets. 

The reason why you may not see this option is because the feature is still in Beta. However, we wanted to see if you had it or not before moving forward. In this case, I recommend contacting our Customer Support Team. They have the tools to get this added to your account so admins will have the ability to unlock time on their end. Here's how: 

1. Go to the Help (Question mark) icon in the top right-hand corner. 
2. Choose Product Help. 
3. Tap the Chat now button. 
4. Give a brief description of the issue. 

If you'd like a direct number, it's listed below: 

• +1 (888) 836-2720 

Please let me know how it goes. I want to make sure that you get back on track with your business. I'm only a few clicks away if you need me. 

Only administrator level users can approve timesheets my vanilla. Administrator level users see all projects and are not limited by the project permissions, so any administrator level user can submit and approve time.

I've unlocked Exported Time, but employees who did not have any time entries are still showing locked and I'm unable to add any entries.

Ensuring your employee's time entries are accurate and accessible is essential for tracking productivity and payroll. Let me guide you through resolving this issue with locked employees.

The reason you're unable to add entries for employees, even after unlocking Exported Time, is that their profiles are locked for edits. This happens when our employees have entries for the specified period.

Since you've already unlocked timesheets, we can go to the Approvals menu to locate the entries your employees have:

1. In the left panel, click Approvals.
2. Adjust the Date filter.
3. Identify the locked employees and locate their entries for that specific date.
4. Once located, click Unapproved.

After unapproving their entries, you can go to the Time Entries menu and edit or delete them.

However, if everything is correct and in place, I recommend performing a browser troubleshooting to determine why you can't enter new timesheets.

To start the process, open your QuickBooks account using the Incognito window. You can use this shortcut key to save you time:

• Mozilla Firefox: CTRL + Shift + P
• Microsoft Edge: CTRL + Shift + N
• Google Chrome: CTRL + Shift + N
• Safari: Command + Shift + N

If you can enter entries using a private window, clear your cache so the system can start fresh. If you still can't, use another supported browser.

Once everything is sorted, you may want to explore automated time entry reminders in QuickBooks Time. This can help employees keep their hours updated and avoid locked profiles in the future.

If there's anything else you'd like to refine about your time-tracking setup, feel free to ask. I'm here to help make your experience smoother and more productive.