Workforce mobile app shows no selection when trying to submit a timesheet

Thank you RoseJillB, I had the steps completed as you have outlined for enabling team members to review and submit their time, reconfirmed.  

The steps to submit a time sheet is where I am running into an issue.  After selecting More > Submit Time, the screen does not contain any dates.  There are pending timesheets available that should show.  I can see them when I go thru a laptop browser, just not Workforce.  

Thank you.  

Hello there,

I appreciate you for performing the provided steps. You can perform some troubleshooting steps to see if this is one of the common syncing issues. If you’re having issues with your Workforce app not syncing, such as timesheets not sending to the web dashboard or changes to jobs and custom fields not updating in the app, these may be some of the reasons:

• Battery save mode, battery optimization mode (Android), or airplane mode is on
  • Check the specific instructions from your Android device’s support page to turn off battery optimization for the app
• The app was force closed (while clocked in, the app should be open in the background) 
• Restrict background data is on (Android) or background app refresh is off (iOS)
• You are signed out of the app
• The app or the device operating system is out of date
• You’re clocked in on a computer or kiosk (you can only be clocked in on 1 device)
• No data or Wi-Fi signal
• The device is off, or the battery died
• You’re in a location with satellite interference
• Your device is damaged

You may follow these steps to troubleshoot this sync issue:

1. Make sure your device settings are correct. 
2. Check if any of the other listed issues apply to you.
3. For you to find out if your Workforce app is syncing properly now, you can force a sync.
   
    ○ Go to More, select Settings, then Help & Support, and click Sync data. 

For detailed information, refer to this article: Troubleshoot QuickBooks Workforce (formerly QuickBooks Time mobile app).

If the issue persists after those troubleshooting steps, I encourage you to contact our QuickBooks Time Support. They have the necessary tools and knowledge to assist you in resolving this matter. 

I will also leave this article you can use in the future: QuickBooks Time reports.

For additional QuickBooks-related concerns, don't hesitate to post them here in the Community. We're always available and willing to lend a hand to your queries. Have a great day ahead.

Thank you. Synced and no errors from syncing, however, same issue still.  All other timeaheet data sync immediately without issue (created timeaheets from Workforce back to the laptop browser,  and vise versa.)   

Will contact support.  

So, it turns, the issue is because I was trying to submit a timesheet for the week ahead.  If I rejected this week's timesheet (previously submitted & approved via Web UI), in the Workforce mobile app, it would now show this weeks timesheet entries as available options to submit in the mobile app.

So, this brings me to my next question, how do I allow the week ahead to be submitted via the mobile app, Workforce?  (As a workaround, can use the Web UI.)

Thanks!

Hello there, @passingthru. 

Thank you for your inquiry regarding the submission of the week ahead through the Workforce mobile app or Web UI. We appreciate your interest in this feature. Let me provide you with some relevant information.

To submit the week ahead via the mobile app, you will need to have existing time entries for the days within that week. Once the time entries are recorded, you can submit the week ahead using the app.

Moreover, you can open this link for more information about QuickBooks Time Mobile App: Get and navigate QuickBooks Time mobile apps

Additionally, this article guides resolving problems when using the QuickBooks Workforce mobile app: Troubleshoot QuickBooks Workforce (formerly QuickBooks Time mobile app).

I'm just a few clicks away if you need further assistance managing timesheets. I'm here to help.