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passingthru
September 24, 2023
Question

Workforce mobile app shows no selection when trying to submit a timesheet

  • September 24, 2023
  • 6 replies
  • 21 views

Hello, just signed up and configured Time for tracking timesheets with a contractor.  They will enter a timesheet manually, logging hours per day.  I have enabled the add-on for submitting timesheets and the online portal seems to work well.  However, the issue with Workforce mobile app.  The More > Submit Time screen does not have any dates listed to submit.  The Submit button is grayed out.  An under 'Submit Through' states 'no selection'.  Nothing else is displayed on the screen.   This is with a Android Galaxy 22Ultra and has the latest updates applied.

 

Am I missing a setting?

 

Any help is appreciated.

6 replies

A
Anonymous
September 24, 2023

Hi there, @passingthru. I’m here to ensure you effortlessly manage your timesheets.

 

To start, we can verify other options of your account preferences to make sure your contractor can approve the time that they have manually entered in the QuickBooks Workforce mobile app. Let’s begin by checking your account preference to see if your team is permitted to submit their timesheets from a mobile device.

 

Here’s how:

 

  1. Go to Feature Add-ons in QuickBooks Time, then Manage Add-ons.
  2. Go to Approvals, and select Install. (If you have installed this add-on proceed directly to Step 3.)
  3. Select Team Members can review and submit their time in the Approvals Preferences window.

 

After that, you can proceed to submitting time by following the steps outlined below:

 

  1. Go to the Track Time and select Timesheets.
  2. Select More. Then, Submit time.
  3. Choose the dates to submit and click Submit.
  4. Tap Submit again to confirm.

 

You’ll also want to take note that you won’t be able to edit your hours after submitting your timesheets unless the admin or manager rejects it.

 

Moreover, I added an article where you can refer to the steps of the troubleshooting available in using QuickBooks Workforce: Troubleshoot QuickBooks Workforce (formerly QuickBooks Time mobile app).

 

I’m always here just in case you have further queries about managing timesheets. I’m just a few clicks away.

P
passingthruAuthor
September 24, 2023

Thank you RoseJillB, I had the steps completed as you have outlined for enabling team members to review and submit their time, reconfirmed.  

 

The steps to submit a time sheet is where I am running into an issue.  After selecting More > Submit Time, the screen does not contain any dates.  There are pending timesheets available that should show.  I can see them when I go thru a laptop browser, just not Workforce.  

 

Thank you.  

A
AbegailS_
Level 6
September 30, 2023

So, it turns, the issue is because I was trying to submit a timesheet for the week ahead.  If I rejected this week's timesheet (previously submitted & approved via Web UI), in the Workforce mobile app, it would now show this weeks timesheet entries as available options to submit in the mobile app.

 

So, this brings me to my next question, how do I allow the week ahead to be submitted via the mobile app, Workforce?  (As a workaround, can use the Web UI.)

 

Thanks!


Hello there, @passingthru. 

 

Thank you for your inquiry regarding the submission of the week ahead through the Workforce mobile app or Web UI. We appreciate your interest in this feature. Let me provide you with some relevant information.

 

To submit the week ahead via the mobile app, you will need to have existing time entries for the days within that week. Once the time entries are recorded, you can submit the week ahead using the app.

 

Moreover, you can open this link for more information about QuickBooks Time Mobile App: Get and navigate QuickBooks Time mobile apps

 

Additionally, this article guides resolving problems when using the QuickBooks Workforce mobile app: Troubleshoot QuickBooks Workforce (formerly QuickBooks Time mobile app).

 

I'm just a few clicks away if you need further assistance managing timesheets. I'm here to help.

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