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cmiyar
Level 1

07-11-20 It looks like Bill Pay is not working. Is anyone else having trouble? Has anyone found a workaround to pay vendors?

 
2 Comments 2
KlentB
Moderator

07-11-20 It looks like Bill Pay is not working. Is anyone else having trouble? Has anyone found a workaround to pay vendors?

Hi there, cmiyar.

 

Our software engineers are currently investigating the connectivity issue of Online Bill Pay. Rest assured, we're doing our best to get this resolved as soon as possible. Please know that we’ll need to include you to our notification list. This is to ensure  that you'll be updated about the status of the investigation.

 

That being said, you'll want to give us a quick call or chat so that we can gather your contact information in a safe session. Please have our representative link your case to this investigation to expedite the process: INV-47448.

 

Here's how to connect with us:
 

  1. Go to Help (?).
  2. Select Contact Us.
  3. Enter your concern, then select Let's talk.
  4. Choose Start a chat or Get a callback from the next available expert.

You may check our support hours to ensure that address your concerns on time.

 

In the meantime, you can pay your vendor via bank transfer outside QuickBooks. Then, record the bill payment in the program.

 

I'll be right here to keep helping you have any other concerns or follow-up questions. Stay safe.

Fiat Lux - ASIA
Level 15

07-11-20 It looks like Bill Pay is not working. Is anyone else having trouble? Has anyone found a workaround to pay vendors?

@cmiyar 

For the time being, utilize another payment service for free.

https:// melio.grsm.io/quickbooks

 

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