Get 50% OFF QuickBooks for 3 months*

Buy now
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
rocco-alarmlock-
Level 1

2 months into quickbooks online and I still cannot use it. Data Migration failed again, no customers, banking, invoices... everything says create, setup or get started.

tech support yesterday, over 2 hrs... why offer it when they are of no help?
2 Comments 2
ArielI
QuickBooks Team

2 months into quickbooks online and I still cannot use it. Data Migration failed again, no customers, banking, invoices... everything says create, setup or get started.

Hello, @rocco-alarmlock-.

 

It's understandably challenging that after two months, your data migration has failed and essential components such as customers, banking, and invoices are not accessible.  

 

I understand that you already contacted our support but you need to reach out again to our customer support, they can provide specific troubleshooting steps tailored to cx migration challenges. Here's how:

 

  1. Sign in to your QuickBooks Online company.
  2. Select Help.
  3. Choose Contact Us.
  4. Type in your concern, then select Let's talk.
  5. Choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

 

You can refer to this article for the support hours schedule: QuickBooks Online Support.

 

I'll include this video in case you want to learn how to get started with QBO: Watch step-by-step videos to learn your way around QuickBooks.

 

If you have further questions about migration or any QBO-related, you can comment below, and we'll respond to you as soon as possible.

4Gal
Level 11

2 months into quickbooks online and I still cannot use it. Data Migration failed again, no customers, banking, invoices... everything says create, setup or get started.

@rocco-alarmlock- 

Do you need to convert data from QB Desktop or another accounting program?

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.

Need to get in touch?

Contact us