A fake invoice has been sent out from my account. quickbooks cannot be contacted

First stop, check your audit log. Who sent the invoice?

https:// quickbooks.intuit.com/learn-support/en-us/audit-log/use-the-audit-log-in-quickbooks-online/00/186180

I did. 
It says system administrator. Who is me. I did not send it for sure.

It is possible your credential is compromised. I would recommend to create a new email address and replace your current email address on QBO. 

I suspect that it is quickbooks database that got hacked. I see that this is not the first report of such fraudulent activity. Also it seems credit card info of my customer was stolen too. There is no report of credit card numbers that can be accessed from the company site.

We want to make sure you get the best help for this situation, @plnagy.

The System Administration indicates changes made automatically by QuickBooks Online. It's possible these transactions are recurring, added through bank rules, automatically applied for credits, and added from a third-party app. 

When you have automatic transactions, scheduled transactions, that is the system performing the action you scheduled. However, you can temporarily stop a scheduled template in QuickBooks Online (QBO). Let me guide you through the steps: 

1. Click the Gear icon on the Toolbar.
2. Under Lists, choose Recurring Transactions.
3. Select the appropriate template, then in the ACTION column, click Edit. 
4. On the Template Type drop-down, click Unscheduled.  
5. Press Save template.

If the issue persists, I'd suggest contacting our Customer Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. 

Here's how to reach them: 

1. Go to the Help menu at the upper right.
2. Select Contact Us.
3. Enter your concern.
4. Click Let’s talk.
5. Select Start messaging or Get a callback.
6. Type in your contact info.

In addition, you can run the Invoice and Received payments report in QuickBooks. This will show you the list of payments that you’ve received and the invoices that go with them. Just go to Reports and open the Invoice and Received payments report.

You can also customize it to narrow down the details that matter the most to your business.

I'll be right here to continue helping if you have any other concerns or questions about QuickBooks. Assistance is just one click away. Take care always.

Well, I tried to reach quickbooks Saturday morning when the unauthorized invoice was generated and they responded that I can ask a call back on Monday. There was no Saturday availability. I would appreciate if you or somebody on your team could look into this, because I need an explanation why this happened and reassurance that your system has not been compromised.

my cell is. You can call me any time after 9 am.

best regards,

Peter Nagy

@plnagy 

Don't share your numbers publicly. Support won't call you but criminals do. Chat or ask the callback on your Help menu later.

Same thing happened to me earlier today, and this is the second month in a row. I’ve spent no fewer than 7 hours on the phone with qb customer service types and no one can tell me why or how fake invoices were sent by “the system administrator” at 4 am. . Bottom line: this is embarrassing for me as a business owner. I am officially done with qb. There are better alternatives. 

Hi @drjune,

I would feel the same if I did not receive the support I deserve, and still, my issue isn't fixed for more than a month. Rest assured that someone from our team will contact you to help resolve your issue about QuickBooks sending fake invoices.

Please touch base with me here for all of your QuickBooks needs, I'm always happy to help.

We have the same issue: from time to time at 4am (UK version), QB creates and even send automatically 2 or 3 fake invoices.

Nothing to do with the recurring ones mentioned above. 

We delete the ones that are not sent but for the ones sent we have to email our customers and apologise, but that erodes their trust. 

We have the same issue: from time to time at 4am (UK version), QB creates and even send automatically 2 or 3 fake invoices.

Nothing to do with the recurring ones mentioned above. 

We delete the ones that are not sent but for the ones sent we have to email our customers and apologise, but that erodes their trust. 

I can see the urgency of getting this rectified, and I want to ensure this is taken care of, Chris2023. 

Let's work together to get to the bottom of this. Another solution is let's double check your settings. It's possible that you have an Automatic invoice reminder turned on. When the Automatic invoice reminder is activated, and a due date is set. They will automatically send you email reminders to apply to the new invoices.  

However, if the Automatic invoice reminder is off, I suggest contacting our customer support team. They have the tools to pull up your account safely and help check your settings.  

Here's how: 

1. Go to the Help menu.
2. Choose Contact Us.
3. Enter your concern.
4. Click Let's talk.
5. Select Start messaging or Get a callback.
6. Type in your contact info.

Here's an article that you can read about invoice reminders that send to your customers: Send invoice reminders automatically or manually in QuickBooks Online. 

Let me know if you have other questions or concerns with invoices. I'll be around for you. Take care and have a good one.​​​​​