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coastalak
Level 1

A month ago I was able to email reports and invoices from Quickbooks, Version 2018, now I am unable to do either.

 
1 Comment 1
Maybelle_S
QuickBooks Team

A month ago I was able to email reports and invoices from Quickbooks, Version 2018, now I am unable to do either.

I appreciate you for bringing your concern about sending emails in QuickBooks, @coastalak.

 

I'm here to help make sure that you can send an invoice and reports through email in QuickBooks Desktop (QBDT).

 

I check if there's an ongoing issue about this, but there isn't currently one. Just to confirm, did you receive any error message when trying to send those reports and invoices? Also, may I know what specific email provider you're using? Any additional details will be much appreciated.

 

There are a few possible reasons why this is happening:

  • The email preference being set incorrectly.
  • A damaged QuickBooks installation.
  • The domain admin was blocked.
  • Account security settings from your email provider.

I'll just be sharing some of it to help you fix this. But If you've gone through all the steps mentioned below, I'd recommend contacting us for further help.

 

First, we want to make sure your QuickBooks Desktop software is in its latest release. QuickBooks periodically provides maintenance release and product (software) updates to fix emailing concerns, add features and enhancements, and update compliance information.

 

Second, please check the settings in the webmail preferences:

  1. At the top menu bar, click Edit.
  2. Choose Preferences.
  3. Click Send Forms on the left panel.
  4. Under My Preferences tab, select the email account you're using.
  5. Click Edit.
  6. Mark the SSL box, or just select Default.
  7. In the Server Name field, make sure the server name matches your email provider's settings
  • If you see smtp.mail.yahoo.com for example, change the name intuit.smtp.mail.yahoo.com and click OK.

If you're getting an incorrect password error message, please follow the detailed steps in this article to resolve this: QuickBooks will not accept my webmail password.

 

After that, create a test invoice and resend it to your email to double-check. If the issue persists, check out these articles for further guidance:

 

One of our Technical Support Team would also be glad to help you with this. They have the tools necessary to check your company file and help you send emails.

Here's how you can reach them:

 

1. Go to https://help.quickbooks.intuit.com/en_US/contactus.

2. On the Contact Us page, make sure that your QuickBooks product is selected at the top right corner.

3. Select a topic.

4. Click on the Get Phone Number button.

 

Please feel free to let me know if you need any help. Take care.

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