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Best answer April 17, 2021
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I can help run the Transaction Detail by Account report, repsuerte
The message you're getting occurs when you're a restricted user for a certain feature in the account. This can be resolved by editing the user access and permission and making sure that you've logged in as a Master Admin to isolate the issue.
For more information about managing users, check out this article: User and password preferences in QuickBooks Desktop for Mac.
Since you're using the admin already, let's try performing some basic troubleshooting by running the Verify/Rebuild tool. This helps identify the most commonly known data issues within the file and resolves it.
Before we begin with the troubleshooting, let's secure a backup of your company file. Once done, we can proceed to verifying and rebuilding your data in QuickBooks Desktop.
Here's how:
- Click File at the top menu.
- Go to Utilities.
- Select Verify. The, repeat the first two steps and select Rebuild.
If the issue persists, I'd highly suggest communicating with our Technical Support again. They have available tools to examine the main cause of the problem. Also, can create an investigation if necessary.
Here's a complete guide to know more about the feature and functions of QuickBooks Desktop for Mac: QuickBooks Desktop Mac 2020 User’s Guide.
I'll be right here if you need anything about QuickBooks. Wish you all the best.
I can help run the Transaction Detail by Account report, repsuerte
The message you're getting occurs when you're a restricted user for a certain feature in the account. This can be resolved by editing the user access and permission and making sure that you've logged in as a Master Admin to isolate the issue.
For more information about managing users, check out this article: User and password preferences in QuickBooks Desktop for Mac.
Since you're using the admin already, let's try performing some basic troubleshooting by running the Verify/Rebuild tool. This helps identify the most commonly known data issues within the file and resolves it.
Before we begin with the troubleshooting, let's secure a backup of your company file. Once done, we can proceed to verifying and rebuilding your data in QuickBooks Desktop.
Here's how:
- Click File at the top menu.
- Go to Utilities.
- Select Verify. The, repeat the first two steps and select Rebuild.
If the issue persists, I'd highly suggest communicating with our Technical Support again. They have available tools to examine the main cause of the problem. Also, can create an investigation if necessary.
Here's a complete guide to know more about the feature and functions of QuickBooks Desktop for Mac: QuickBooks Desktop Mac 2020 User’s Guide.
I'll be right here if you need anything about QuickBooks. Wish you all the best.
