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Level 1

Ach debit


I have a client who paid an invoice via the ach debit option. When she attempted, quickbooks notified me she had paid and marked her down as paid in my quickbooks. However a few days later the payment was declined because she entered numbers incorrectly. I sent her a new invoice and she paid it correctly and it deposited correctly/all is well. Now I am stuck with having quickbooks say I received this payment twice, but I have not! When I go to delete the one payment that never went into my bank account, it says that it cannot delete the payment because it is attached to a credit card. Help!

4 Comments 4
QuickBooks Team

Ach debit

I've got your back on sorting out failed bank transfer payment, @lf1106.


When a bank transfer payment failed, the best way to handle it is to remove the payment from the original invoice. Then, move the failed payment to the new invoice. This way, it'll keep your books accurate.


First off, you'll have to create a service item to track the rejected bank transfer. Here's how:


  1. Click the Gear icon, then select Products and Services.
  2. Select New and choose Service.
  3. In the Name field, enter "Rejected bank transfer."
  4. From the Income account drop-down, select Undeposited funds.
  5. Click Save and close.

Then, create a new invoice to record the rejected payment. This way, it keeps your income and A/R accounts straight.


  1. Click the + New button, then select Invoice.
  2. Select the customer who had the failed bank transfer payment.
  3. Add the Rejected bank transfer item you created.
  4. Enter the total amount of the rejected payment.
  5. Click Save and close.

Once done, you can now move the failed payment to the new invoice.


  1. Open the invoice that has the rejected bank transfer payment.
  2. Select the Payment link to open the rejected payment.
  3. Uncheck the original invoice, then select the new one you created.
  4. Click Save and close.

I'm adding this article for more details: Handle a rejected or failed bank transfer payment.


You might also want to check out this article to learn how to fix rejected ACH payment depending on the R## codes you've received: Fix rejected ACH payments or fees in QuickBooks Payments.


Please keep in touch if there's anything else I can do to help you succeed with QuickBooks. I've got your back. Have a great day!

QuickBooks Team

Ach debit

I'm back to ensure everything works fine, @lf1106.


Were you able to handle failed ACH payments after performing the steps I provided above? If you need more clarification on this process, just let me know. I'll be sure to get back to you.


Wishing you all the best.

Level 1

Ach debit

I received a payment from a tenant and the deposit was recorded in online quickbooks (multiple deposits were made at the same time so the deposit amount doesn't match the payment removed from my account at a later date).  The partial deposit was taken out of my account a few days later for whatever reason (there was no R# code or error code, just a line item stating INTUIT with a reference number and the debit to my account in the amount of the deposit).


I have followed your instructions and created a bank rejection product/service and unapplied the payment from the original invoice and applied to the bank rejection invoice.  Now this invoice shows as open and can be resent to the tenant.


How do I account for the money withdrawn from my account?  I can't balance with the bank statement because I do not show a debit in the amount of the failed payment.   I have to show the amount as a credit in order to balance the deposit on the bank statement so I can't change that.  Please help! (example: deposit made $9,000 on June 1.  On June 7, Intuit withdrew $5580 of that deposit as an actual withdrawal/debit.  I can balance with the bank statement for the 9k deposit bc of the failed rejection invoice created, but I cannot balance with the bank statement for the $5580 withdrawal.)

QuickBooks Team

Ach debit

I can help you with your concern in reconciliation @ScenicProperty.


To match your QuickBooks data with your bank statement, I suggest creating a check or expense for June 7. This will help fix the discrepancy in your books. After that, you can reconcile your records again


How to record or create a check:

  1. Select the +New button.
  2. Hit Check.
  3. From the drop-down ▼, choose Payee.
  4. Select the account the check withdraws money from into the Bank account drop-down ▼
  5. Fill out the fields you need.
  6. Select the Print check option if you want to open the check queue to print now. Or select the Print later checkbox if you want to print the check later.
  7. Hit Save and close or Save and new.

In case you make a mistake, here's how you can void a check you already created. 


On the other hand, you can refer to this article for more details on how to create and manage expenses: Record expenses in QuickBooks Online.


Once done, you can now try again and reconcile your records.


Hope you can get back to business after this conversation. Have a good one!

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