I am curious... Why, when I follow the steps you gave, does it not offer the Product Categories? My ALL LISTS only has Chart of Accounts, Recurring Transactions, Products and Services, Custom Form Styles, Payment Methods, Terms and Attachments.
Since that is not the case, I recommend performing some browser-related troubleshooting. Sometimes the cache stores up in the system and causes issues in your web pages like errors or missing functions inside QuickBooks.
Let’s verify by opening a private window. Here’s how:
• Ctrl + Shift + P (Internet Explorer) • Command + Shift + N (Safari) • Ctrl+ Shift + N (Google Chrome) • Ctrl + Shift + P (Mozilla Firefox)
Then, log in to QuickBooks and check if the Product Categories is now available. If it works, clear the browser’s cache to fix the unexpected behavior in the product
If you continue to get the same result, I suggest reaching out to our Customer Care Team for further assistance. They can pull up your account in a secure environment, which we are unable to do in public forums, and help you bring back the missing option.