After I save an new or edited invoice, the customer list reverts back to the first customer I worked on after logging in, instead of the current customer.

We don't want you to have this kind of experience, MC74.

I've tried creating an invoice on my sample file and it works fine.

Let's ensure that you are not experiencing some browser-related concerns. To isolate this, edit or create an invoice on a private window. It is the best place to identify if cache-related issues cause this one. 

You can use these keyboard keys to open one:

• For Google Chrome: Ctrl + Shift + N
• For Mozilla Firefox: Ctrl + Shift + P
• For Microsoft Edge: Ctrl + Shift + P
• For Safari: ⌘+ Shift + N

If everything works well, you may go back to a regular browser and clear the cache. Once the browsing history is piled up, it can cause an unexpected issue on the opened pages.

You may also isolate this issue further by using a different browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.

If you want your customers to pay the invoices online, you can send online invoices. Here's an article for the detailed steps to send online transactions:  Take and process payments in QuickBooks Online.

 Feel free to get in touch with me as to how things work on your end. I’m always here to help. Thanks for dropping by and take care!

Unfortunately, none of the solutions fixed the issue.  It happened when I used an incognito window.  It happened after completely clearing the cache/browsing history and restarting.  It also happened when I switched to Edge (I usually use Chrome).

It is also now happening when I edit or create any transaction for both customers and vendors.  For example, if I log in (through either Chrome or Microsoft Edge) and write a check/payment to vendor A, it brings be back to vendor A's transaction list after save and close the check.  If I then enter a bill for Vendor B, it takes me back to Vendor A's transaction list after save and closing the bill.  If I then enter a bill for Vendor C, it will again take me back to Vendor A's transaction list and so on.

Good evening, @MC74. 

Thanks chiming back in on this thread. I appreciate you letting us know that the steps didn't work for you. 

In this case, if the issue is persisting, I recommend contacting our Customer Support Team for further assistance. They'll be able to use a screen share to see why this is happening in your account. Here's how: 

1. Go to the Help icon in the top right-hand corner. 
2. Press the Contact Us button. 
3. Enter your question and hit Let's talk. 
4. Scroll down and choose to Get a callback. 

It's that simple!

Keep us updated on how it goes. I want to ensure that you get back to running your business. Have a great day! 

This is happening again after the most recent "upgrade." It is dangerous and increasing room for error. Are you having this problem again?

Thanks for bringing this up, @LadyRoxann. I appreciate your patience and effort in performing the suggested solutions above. Let me provide the steps for troubleshooting the error in QuickBooks Online.

When there is a cache, it affects the functionality of QuickBooks and might result in missing tabs and unexpected errors in features. It is also a method to lessen issues that arises when using QuickBooks.  

Follow the steps below:

1. Restart your browser.

2. Log in to your account and try in an incognito or private browser. You can use these keyboard shortcuts to launch a new private window:

• Google Chrome: press Ctrl + Shift + N
• Microsoft Edge: press Ctrl + Shift + N
• Firefox: press Shift + CTRL + P

3. If it works on the private browser, go to the regular browser and clear your cache.

4. Then, sign in back your account using your regular browser.

You can also use other supported, up-to-date browsers to roll out the possibility of a browser-related issue.     

Furthermore, we can also ask or call your financial institution if there's an ongoing issue or maintenance. 

I encourage you to call our QuickBooks Online support team for immediate further assistance to resolve this issue.

Please see the steps below:

1. Log in to your account.

2. Click the? Help button at the top right corner.

3. Go to the Search tab, then select Contact Us.

4. Enter a brief discussion with your concern, then click Continue.

5. Choose to Have us call you to connect with us.

Notify us once again for more assistance on reconciliation and payroll topics. Have a nice day.