Help! When I run our P&L I show income in an account we haven't used this year. When I click into the detail, it shows two sales, and one payment for products that I've double-checked are routed to a different income account. I'm not sure why only these two transactions are showing up under this account. I've also gone to the COA and when I run a report on the income account in question, these transactions don't show. It's really strange.
Any advice is appreciated.
It's nice to see you here. In Awe. Let me help clear this up for you.
In QuickBooks Online, there's a built-in utility that records all your financial transactions in your chart of account. Let’s run the Audit Log report and check your transaction history.
You can read this article to learn more about what the tool can do and the users created by the online program: Use the audit log in QuickBooks Online.
Also, I'm adding this article to know more about running financial reports in QBO: Run reports in QuickBooks Online. It contains steps on how to print, email, and export reports, and articles related to running reports in QuickBooks.
Let me know if you have other reporting concerns or inquiries about managing accounts in QBO. I'm just around to help. Take care always.
Hello there, In Awe.
The income account associated with the item may be different from the others. Let's verify it by going to the Product and Services.
To learn more about tracking your inventory, see this article for a guide: Add inventory products in QuickBooks Online.
Additionally, here's a helpful resource for more information on tracking your inventory: Understanding Inventory in QuickBooks Online.
Get back to me if you need help with something else. I'd be happy to assist. Enjoy the rest of the day!
Hi, Thank you for this, but I've already double checked this. Also we have numerous sales under these products and only a couple are showing in the wrong account. I called in and they're going to have Engineering look at it so fingers crossed!